At a Glance
- Tasks: Support product teams and customer deliveries in shaping AI solutions.
- Company: Join ServisBOT, a leader in AI-driven enterprise automation.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Other info: Dynamic environment focused on learning and responsible AI use.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: 2+ years as a Business Analyst with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Location: Manchester, UK (Hybrid - 3 days per week in office)
About ServisBOT: ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation. AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.
Role Purpose: As a Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions. Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You’ll become a go-to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value. You’ll also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI-enabled solutions.
Key Responsibilities:
- Problem Definition & Discovery (Supported Ownership): Support discovery activities for product initiatives and customer engagements. Help analyse customer needs, business processes, and constraints. Use AI tools to summarise discovery inputs, explore problem spaces, draft initial problem statements, and validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions.
- Requirements & Acceptance Criteria: Produce clear, structured requirements and acceptance criteria under guidance. Use AI to generate first-pass requirements, identify gaps, edge cases, and assumptions. Ensure final requirements are understandable, testable, and reviewed and approved by accountable stakeholders.
- AI-Assisted Analysis & Prompt Contribution: Contribute to the creation and refinement of analysis and discovery prompts. Follow established prompt standards to ensure reusability, auditability, and safe handling of customer and internal data. Treat all AI outputs as drafts, applying human judgement before use.
- Product & Customer Collaboration: Work closely with Product Managers, Customer Champions, Engineers, and QA during delivery and change. Support impact analysis for customer change requests and help ensure customer-specific work does not unintentionally degrade product integrity.
- Governance, Risk & Compliance Awareness: Operate in line with ISO27001, ISO42001 and SOC II controls. Ensure AI usage complies with data classification policies and customer data handling rules. Maintain basic traceability of requirements and decisions where required. Escalate risks, ambiguity, or uncertainty early.
Skills & Experience:
- Required: Minimum 2 years experience in a Business Analyst, Junior BA, or similar role. Experience working with requirements gathering, user stories, acceptance criteria, and stakeholder collaboration. Strong written communication and attention to detail. Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that AI accelerates work and humans remain accountable. Curiosity about AI-assisted delivery, prompt design, or responsible AI use.
- Desirable: Experience working with enterprise or regulated customers (banking, insurance, etc.). Familiarity with Agile or iterative delivery models. Awareness of data security, compliance, or audit-driven environments.
Ways of Working at ServisBOT:
- AI-assisted work is the default, not optional.
- AI outputs are treated as drafts — humans own outcomes.
- Security, compliance, and auditability matter as much as speed.
- BA roles are supported, coached, and expected to grow.
- You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.
Business Analyst (Conversational AI) in Manchester employer: ServisBOT
ServisBOT is an exceptional employer, offering a dynamic work environment in Manchester that fosters innovation and collaboration. With a strong focus on employee growth, you will have the opportunity to develop your skills in AI-driven enterprise automation while working alongside industry leaders in banking and insurance. Our hybrid work model promotes a healthy work-life balance, and our commitment to security and compliance ensures that you can contribute meaningfully to projects that matter.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Conversational AI) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at ServisBOT. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with AI tools or have worked on relevant projects, don’t be shy about it. Create a portfolio or a personal website to showcase your work and how you’ve tackled problems in the past.
✨Tip Number 3
Prepare for the interview by diving deep into ServisBOT’s products and values. Understand their approach to AI and compliance. This will not only help you answer questions but also show that you’re genuinely interested in what they do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Business Analyst (Conversational AI) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with requirements gathering and stakeholder collaboration, as these are key aspects of the job. We want to see how your skills align with our mission at ServisBOT!
Showcase Your AI Knowledge:Since this role involves working with AI tools, don’t forget to mention any relevant experience you have with AI-assisted delivery or prompt design. We’re keen to see your curiosity about AI and how you can contribute to our innovative solutions.
Be Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and structure your thoughts logically. This will not only make it easier for us to read but also reflect your strong written communication skills, which are essential for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and engaged with our company!
How to prepare for a job interview at ServisBOT
✨Know Your AI Basics
Make sure you brush up on key AI concepts like prompt engineering and LLMs. Being able to discuss these topics confidently will show that you're not just familiar with the tools, but also understand how they can be applied in a business context.
✨Master Requirements Gathering
Prepare to demonstrate your skills in gathering requirements and writing user stories. Think of examples from your past experience where you successfully defined problems and captured high-quality requirements, as this is crucial for the role.
✨Showcase Your Collaboration Skills
Be ready to talk about how you've worked with product managers, engineers, and stakeholders in previous roles. Highlight specific instances where your collaboration led to successful project outcomes, as teamwork is key in this position.
✨Understand Compliance and Governance
Familiarise yourself with ISO27001 and SOC II controls, as well as data security practices. Being able to discuss how you’ve navigated compliance in past projects will set you apart and show that you take governance seriously.
