At a Glance
- Tasks: Support product teams and customer deliveries in shaping AI solutions.
- Company: Join ServisBOT, a leader in AI-driven enterprise automation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment focused on learning and responsible AI use.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: 2+ years as a Business Analyst with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Location: Manchester, UK (Hybrid - 3 days per week in office)
About ServisBOT: ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation. AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.
Role Purpose: As a Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions. Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You’ll become a go-to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value. You’ll also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI-enabled solutions.
Key Responsibilities:
- Problem Definition & Discovery (Supported Ownership): Support discovery activities for product initiatives and customer engagements. Help analyse customer needs, business processes, and constraints. Use AI tools to summarise discovery inputs, explore problem spaces, draft initial problem statements, and validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions.
- Requirements & Acceptance Criteria: Produce clear, structured requirements and acceptance criteria under guidance. Use AI to generate first-pass requirements, identify gaps, edge cases, and assumptions. Ensure final requirements are understandable, testable, and reviewed and approved by accountable stakeholders.
- AI-Assisted Analysis & Prompt Contribution: Contribute to the creation and refinement of analysis and discovery prompts. Follow established prompt standards to ensure reusability, auditability, and safe handling of customer and internal data. Treat all AI outputs as drafts, applying human judgement before use.
- Product & Customer Collaboration: Work closely with Product Managers, Customer Champions, Engineers, and QA during delivery and change. Support impact analysis for customer change requests and help ensure customer-specific work does not unintentionally degrade product integrity.
- Governance, Risk & Compliance Awareness: Operate in line with ISO27001, ISO42001 and SOC II controls. Ensure AI usage complies with data classification policies and customer data handling rules. Maintain basic traceability of requirements and decisions where required. Escalate risks, ambiguity, or uncertainty early.
Skills & Experience:
- Required: Minimum 2 years experience in a Business Analyst, Junior BA, or similar role. Experience working with requirements gathering, user stories, acceptance criteria, and stakeholder collaboration. Strong written communication and attention to detail. Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that AI accelerates work and humans remain accountable. Curiosity about AI-assisted delivery, prompt design, or responsible AI use.
- Desirable: Experience working with enterprise or regulated customers (banking, insurance, etc.). Familiarity with Agile or iterative delivery models. Awareness of data security, compliance, or audit-driven environments.
Ways of Working at ServisBOT:
- AI-assisted work is the default, not optional.
- AI outputs are treated as drafts — humans own outcomes.
- Security, compliance, and auditability matter as much as speed.
- BA roles are supported, coached, and expected to grow.
- You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.
Locations
Business Analyst (Conversational AI) in Cheshire, Warrington employer: ServisBOT
ServisBOT is an exceptional employer, offering a dynamic work environment in Manchester that fosters innovation and collaboration. With a strong focus on employee growth, you will have the opportunity to develop your skills in AI-driven enterprise automation while working alongside industry experts in a hybrid setting. The company prioritises security and compliance, ensuring that you can contribute to meaningful projects that make a real impact in regulated industries.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Conversational AI) in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Business Analysis and AI. Use mock interviews with friends or mentors to build confidence and get feedback on your responses.
✨Tip Number 3
Showcase your skills through real-world examples. Be ready to discuss how you've used AI tools in past projects or how you've tackled complex problems. This will help you stand out as a candidate who can deliver measurable value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at ServisBOT.
We think you need these skills to ace Business Analyst (Conversational AI) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with requirements gathering and stakeholder collaboration, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your AI Knowledge:Since this role involves working with AI tools, don’t forget to mention any relevant experience you have with AI-assisted delivery or prompt design. We love seeing curiosity about AI, so let that shine through in your application!
Be Clear and Concise:When writing your application, keep it structured and to the point. Use bullet points where possible to make it easy for us to read. Remember, strong written communication is essential for this role, so show us you’ve got it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ServisBOT!
How to prepare for a job interview at ServisBOT
✨Know Your AI Basics
Make sure you brush up on key AI concepts like prompt engineering and LLMs. Being able to discuss these topics confidently will show that you're not just familiar with the tools, but also understand how they can be applied in a business context.
✨Master Requirements Gathering
Prepare to demonstrate your skills in gathering requirements and writing user stories. Think of examples from your past experience where you successfully defined problems and captured high-quality requirements, as this is crucial for the role.
✨Showcase Your Collaboration Skills
Be ready to talk about how you've worked with product managers, engineers, and stakeholders in previous roles. Highlight specific instances where your collaboration led to successful project outcomes, as teamwork is key in this position.
✨Understand Compliance and Governance
Familiarise yourself with ISO27001 and SOC II controls, as well as data security practices. Being able to discuss how you would ensure compliance in your work will demonstrate your readiness for the regulated environments ServisBOT operates in.
