At a Glance
- Tasks: Support product teams and customer deliveries in shaping AI solutions.
- Company: Join ServisBOT, a leader in AI-driven enterprise automation.
- Benefits: Hybrid work model, professional growth, and a collaborative environment.
- Other info: Dynamic role with opportunities to learn and grow in AI.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: 2+ years as a Business Analyst with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Location: Manchester, UK (Hybrid - 3 days per week in office)
About ServisBOT: ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation. AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.
Role Purpose: As a Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions. Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You’ll become a go-to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value. You’ll also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI-enabled solutions.
Key Responsibilities:
- Problem Definition & Discovery (Supported Ownership): Support discovery activities for product initiatives and customer engagements. Help analyse customer needs, business processes, and constraints. Use AI tools to summarise discovery inputs, explore problem spaces, draft initial problem statements, and validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions.
- Requirements & Acceptance Criteria: Produce clear, structured requirements and acceptance criteria under guidance. Use AI to generate first-pass requirements, identify gaps, edge cases, and assumptions. Ensure final requirements are understandable, testable, and reviewed and approved by accountable stakeholders.
- AI-Assisted Analysis & Prompt Contribution: Contribute to the creation and refinement of analysis and discovery prompts. Follow established prompt standards to ensure reusability, auditability, and safe handling of customer and internal data. Treat all AI outputs as drafts, applying human judgement before use.
- Product & Customer Collaboration: Work closely with Product Managers, Customer Champions, Engineers, and QA during delivery and change. Support impact analysis for customer change requests and help ensure customer-specific work does not unintentionally degrade product integrity.
- Governance, Risk & Compliance Awareness: Operate in line with ISO27001, ISO42001 and SOC II controls. Ensure AI usage complies with data classification policies and customer data handling rules. Maintain basic traceability of requirements and decisions where required. Escalate risks, ambiguity, or uncertainty early.
Skills & Experience:
- Required: Minimum 2 years experience in a Business Analyst, Junior BA, or similar role. Experience working with requirements gathering, user stories, acceptance criteria, and stakeholder collaboration. Strong written communication and attention to detail. Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that AI accelerates work and humans remain accountable. Curiosity about AI-assisted delivery, prompt design, or responsible AI use.
- Desirable: Experience working with enterprise or regulated customers (banking, insurance, etc.). Familiarity with Agile or iterative delivery models. Awareness of data security, compliance, or audit-driven environments.
Ways of Working at ServisBOT:
- AI-assisted work is the default, not optional.
- AI outputs are treated as drafts — humans own outcomes.
- Security, compliance, and auditability matter as much as speed.
- BA roles are supported, coached, and expected to grow.
- You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.
Business Analyst (Conversational AI) in Bolton employer: ServisBOT
ServisBOT is an exceptional employer that fosters a collaborative and innovative work culture, where AI-driven solutions are at the forefront of enterprise automation. Located in Manchester, UK, our hybrid work model allows for flexibility while ensuring employees engage directly with teams three days a week in the office. We prioritise employee growth through continuous learning opportunities, mentorship, and a commitment to responsible AI use, making it a rewarding environment for those looking to make a meaningful impact in regulated industries.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Conversational AI) in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their AI solutions and think about how your skills as a Business Analyst can add value. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or hypothetical scenarios during interviews. We believe showcasing your analytical thinking will impress potential employers and set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at ServisBOT.
We think you need these skills to ace Business Analyst (Conversational AI) in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with requirements gathering and stakeholder collaboration, as these are key aspects of the job. We want to see how your skills align with our mission at ServisBOT!
Showcase Your AI Curiosity:Since we’re all about AI-driven solutions, don’t forget to mention any experience you have with AI tools or concepts. Whether it’s prompt engineering or using LLMs, let us know how you’ve engaged with AI in your previous roles. This will help us see your fit for the position!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate attention to detail, so make sure your application is free from typos and errors. It reflects your communication skills, which are super important for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at ServisBOT
✨Know Your AI Basics
Make sure you brush up on key AI concepts like prompt engineering and LLMs. Being able to discuss these topics confidently will show that you're not just familiar with the tools, but also understand how they can be applied in a business context.
✨Master Requirements Gathering
Prepare to demonstrate your skills in gathering requirements and writing user stories. Think of examples from your past experience where you successfully defined problems and captured high-quality requirements, as this is crucial for the role.
✨Showcase Your Collaboration Skills
Be ready to talk about how you've worked with product managers, engineers, and stakeholders in previous roles. Highlight specific instances where your collaboration led to successful project outcomes, as teamwork is key at ServisBOT.
✨Understand Compliance and Governance
Familiarise yourself with ISO27001 and SOC II controls, as well as data security practices. Showing that you have a grasp of compliance and governance will reassure the interviewers that you can operate effectively in regulated environments.
