At a Glance
- Tasks: Support product teams and customer deliveries in AI-driven enterprise automation.
- Company: Join ServisBOT, a leader in AI solutions for regulated industries.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Hybrid work model with a focus on innovation and collaboration.
- Why this job: Be part of a dynamic team shaping the future of conversational AI.
- Qualifications: 3+ years as a Business Analyst with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Join the ServisBOT Team. If you must spend 40 hours a week working, you want to make sure you’re working with pretty fantastic people doing some pretty amazing things. That’s why at ServisBOT we seek team players that are self‑starters, uncompromisingly resourceful, and extraordinarily passionate about technology. If this sounds like you, we should meet.
ServisBOT is building the next generation of AI‑driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI‑enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation. AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.
The Role: As a Business Analyst, you’ll play a dynamic, hands‑on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high‑quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions. Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer‑ready. You’ll become a go‑to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value. You’ll also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI‑enabled solutions.
Key Responsibilities
- Problem Definition & Discovery: Support discovery activities for product initiatives and customer engagements. Help analyse customer needs, business processes, and constraints. Use AI tools to summarise discovery inputs, explore problem spaces, draft initial problem statements, and validate AI‑assisted outputs with Product Managers and Customer Champions.
- Requirements & Acceptance Criteria: Produce clear, structured requirements and acceptance criteria. Use AI to ensure final requirements are understandable, testable, and reviewed and approved by accountable stakeholders.
- AI‑Assisted Analysis & Prompt Contribution: Contribute to the creation and refinement of analysis and discovery prompts. Follow established prompt standards to ensure reusability, auditability, and safe handling of customer and internal data. Treat all AI outputs as drafts, applying human judgement before use. Own the design, creation and maintenance of AI Agents and prompts across the agent lifecycle.
- Product & Customer Collaboration: Work closely with Product Managers, Customer Champions, Engineers and QA during delivery and change. Support impact analysis for customer change requests. Help ensure customer‑specific work does not unintentionally degrade product integrity.
- Governance, Risk & Compliance Awareness: Operate in line with ISO27001, ISO42001 and SOC II controls. Ensure AI usage complies with data classification policies and customer data handling rules. Maintain basic traceability of requirements and decisions where required. Escalate risks, ambiguity or uncertainty early.
Skills & Experience Required
- Minimum 3 years experience in a Business Analyst, BA, or similar role.
- Experience working with requirements gathering, user stories / acceptance criteria, and stakeholder collaboration.
- Strong written communication and attention to detail.
- Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that AI accelerates work and humans remain accountable.
- Curiosity about AI‑assisted delivery, prompt design, or responsible AI use.
Desirable
- Experience working with enterprise or regulated customers (banking, insurance, etc.).
- Familiarity with Agile or iterative delivery models.
- Awareness of data security, compliance, or audit‑driven environments.
Ways of Working
- AI‑assisted work is the default, not optional.
- AI outputs are treated as drafts — humans own outcomes.
- Security, compliance, and auditability matter as much as speed.
- Roles are supported, coached, and expected to grow.
You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.
We Offer
- A dynamic, innovative work environment with a team of smart, ambitious, and fun colleagues.
- Competitive salary.
- Opportunity for professional growth and development.
- Flexible working hours and remote work options.
If interested, send your resume to careers@servisbot.com.
Business Analyst – Conversational AI employer: ServisBOT Inc.
At ServisBOT, we pride ourselves on fostering a dynamic and innovative work environment where collaboration and creativity thrive. As a Business Analyst in our Manchester office, you'll be part of a passionate team dedicated to pushing the boundaries of AI technology while enjoying flexible working arrangements and ample opportunities for professional growth. Join us to make a meaningful impact in regulated industries, all while working alongside smart and ambitious colleagues who share your enthusiasm for technology.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – Conversational AI
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at ServisBOT. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by understanding ServisBOT’s products and the role of a Business Analyst in conversational AI. Show us you’re not just passionate about tech but also about how it can solve real-world problems.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try mock interviews or case studies related to AI and business analysis to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Analyst – Conversational AI
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for AI and technology shine through. We love seeing candidates who are genuinely excited about the field and can articulate why they want to be part of our team at ServisBOT.
Be Clear and Concise:Make sure your written application is easy to read and straight to the point. Use clear language to describe your experience and how it relates to the role of Business Analyst – Conversational AI. We appreciate a well-structured application that highlights your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Business Analyst role. Mention relevant experiences and skills that align with what we’re looking for at ServisBOT.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our fantastic team!
How to prepare for a job interview at ServisBOT Inc.
✨Know Your AI Basics
Before the interview, brush up on key AI concepts like prompt engineering and LLMs. Being able to discuss these topics confidently will show that you're not just familiar with the technology but also passionate about its applications in business.
✨Master Requirements Gathering
Prepare to demonstrate your skills in requirements gathering and stakeholder collaboration. Think of examples from your past experience where you successfully defined problems and captured high-quality requirements, as this is crucial for the role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've approached problem definition and discovery in previous roles. Use specific examples to illustrate how you’ve analysed customer needs and business processes, and how you’ve used AI tools to support your analysis.
✨Emphasise Compliance Awareness
Since the role involves working in regulated environments, highlight your understanding of governance, risk, and compliance. Be prepared to talk about how you've ensured data security and compliance in your previous work, as this will resonate well with the interviewers.
