At a Glance
- Tasks: Lead a team of engineers in device repairs and ensure top-notch service delivery.
- Company: Join Servicom, a leading UK provider in critical communications and managed services.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on training and development.
- Why this job: Make a real impact by leading a dynamic team and improving service efficiency.
- Qualifications: Experience managing engineers, fault diagnosis, and knowledge of telecoms preferred.
The predicted salary is between 40000 - 50000 £ per year.
Servicom (High Tech) Ltd is a leading UK critical communications and managed services provider, specialising in Motorola radio infrastructure, repairs, software, and managed IT services. We work with major national accounts across a range of sectors, and pride ourselves on the reliability and responsiveness of our service delivery.
We're looking for a hands-on Service Delivery Manager to lead our repair and engineering operation from the front — someone who's comfortable rolling up their sleeves alongside the team, not just managing from a distance.
What you'll be doing:
- Team & Operational Management
- Manage and lead a team of engineers carrying out device repairs, ensuring quality, productivity, and consistency of output.
- Get hands-on where needed — supporting the team directly with repairs, diagnostics, and workload during busy periods.
- Oversee workshop efficiency, identifying bottlenecks and driving continuous improvement in turnaround times.
- Manage support tickets end-to-end, ensuring accurate logging, prioritisation, and timely resolution.
- Respond to faults directly, diagnosing and resolving issues or coordinating rapid escalation where needed.
- Programme radios in line with customer and site requirements.
- Coordinate and oversee site visits, ensuring engineers are scheduled effectively and site work is completed to standard.
- Respond to and manage performance against SLAs, proactively addressing risks to compliance.
- Training & Development
- Manage the training and skill development of engineers, identifying gaps and building capability across the team.
- Support onboarding of new engineers, ensuring competency and accreditation requirements are met.
- Cross-Functional Collaboration
- Work closely with the logistics team to ensure parts, stock, and equipment availability aligns with repair and site-visit demand.
- Liaise with other departments to ensure smooth handoffs between logistics, workshop, and field operations.
- Quality & Compliance
- Ensure all repair and service delivery processes align with ISO 9001 working practices.
- Apply understanding of RAMS to site-based engineering work.
- Maintain accurate records and documentation to support quality and compliance audits.
What you'll bring:
- Proven hands-on experience managing engineers or technicians, ideally including field engineers.
- Practical experience with fault diagnosis, repair, and radio programming.
- Experience within the telecoms sector is highly desirable.
- Strong understanding of SLA management and service delivery.
- Working knowledge of RAMS and ISO 9001 working practices.
- A track record of developing team skills through structured training.
- A personable, lead-by-example management style with strong communication skills across all levels.
Service Delivery Manager in Worcester employer: Servicom
Servicom (High Tech) Ltd is an exceptional employer located in Redditch, offering a dynamic work environment where hands-on leadership and team collaboration are at the forefront of our operations. We prioritise employee growth through structured training and development opportunities, ensuring that our engineers not only excel in their roles but also contribute to continuous improvement initiatives. With a strong commitment to quality and compliance, our culture fosters innovation and responsiveness, making it a rewarding place for those seeking meaningful employment in the critical communications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Worcester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Servicom!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Servicom or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Servicom who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Servicom!
We think you need these skills to ace Service Delivery Manager in Worcester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Servicom. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Servicom
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Servicom. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
