At a Glance
- Tasks: Deliver and support cutting-edge communications solutions, ensuring uptime and performance.
- Company: Join Servicom, a leader in mission-critical communications with over 35 years of experience.
- Benefits: Full-time role with hands-on training and opportunities for career growth.
- Other info: Supportive environment with training provided to enhance your skills.
- Why this job: Kickstart your career in IT and communications while making a real impact.
- Qualifications: Interest in IT systems and troubleshooting; no need for extensive experience.
The predicted salary is between 30000 - 40000 £ per year.
Servicom has spent more than 35 years designing, deploying, and managing mission-critical communications ecosystems for complex operations across the UK. The company supports environments such as airports, fulfilment centers, industrial plants, construction sites, stadiums, universities, and corporate estates, helping teams stay connected when reliability is essential. Servicom provides integrated solutions including two-way radio networks, AI-enabled video and security systems, command and control platforms, and in-building coverage with private LTE. Headquartered in the West Midlands with operations in Redcar and Gatwick, Servicom delivers genuinely national service.
The Service Delivery Engineer is a full-time, on-site role based in Redditch. This role is responsible for delivering and supporting communications solutions, including installation, configuration, and maintenance of radio, networking, video, and security systems. Day-to-day tasks include resolving technical incidents, performing diagnostics, and providing hands-on troubleshooting to ensure uptime and performance across customer sites. The Service Delivery Engineer collaborates with project managers and other technical teams to implement service changes, manage escalations, and maintain service-level commitments. The role also involves documenting work, updating service records, and communicating clearly with customers to ensure transparent, reliable service delivery.
What you'll bring
- An interest in troubleshooting and technical support for communications or IT systems.
- Some exposure to service delivery or IT service management concepts (e.g. incident/request handling) is helpful, though full ITSM experience isn't required.
- A basic understanding of networking (IP networks, routing, switching) or RF concepts is an advantage, but not essential — training will be provided.
- Clear written and verbal communication skills, and the confidence to work with colleagues and customers directly.
- Any hands-on experience with installation or maintenance of communications equipment, CCTV, radios, or related infrastructure is a plus; certifications such as CompTIA Network+, ITIL, or vendor-specific qualifications are beneficial but not compulsory.
- A methodical, organised approach to documentation and site work, with a full UK driving licence where required for site visits.
This is a great opportunity for someone early in their career in communications/IT, or looking to broaden their technical skillset in a hands-on, supportive environment.
Service Delivery Engineer in Redditch employer: Servicom
Servicom (High Tech) Ltd is an exceptional employer located in Redditch, offering a dynamic work environment where hands-on leadership and team collaboration are at the forefront of our operations. We prioritise employee growth through structured training and development opportunities, ensuring that our engineers not only excel in their roles but also contribute to continuous improvement initiatives. With a strong commitment to quality and compliance, our culture fosters innovation and responsiveness, making it a rewarding place for those seeking meaningful employment in the critical communications sector.
