Senior Product Manager - Mobile in Durham

ServiceTrade is the leading provider of SaaS applications for commercial service contractors. Our platform helps customers streamline operations, drive growth, and deliver a premium experience to their clients. We’re looking for a Senior Product Manager, Mobile to lead the strategy and execution of our mobile experience across iOS and Android. This role sits at the intersection of product strategy, user experience, and technical execution—ensuring our mobile applications empower field technicians with the tools they need to perform their jobs efficiently in real-world environments. You’ll partner closely with engineering, design, customer success, and go-to-market teams to build mobile-first solutions that deliver measurable value for contractors and their teams in the field.

Key Responsibilities and Activities:

• Drive Mobile Product Strategy & Execution: Lead the vision, strategy, and delivery for ServiceTrade’s mobile applications, ensuring the mobile experience supports the needs of technicians working in the field.
• Own the Mobile Roadmap: Define, prioritize, and deliver mobile capabilities that improve technician productivity, job workflows, and real-time connectivity with the broader ServiceTrade platform.
• Customer & Field Discovery: Serve as the voice of the field technician and service contractor by engaging directly with customers to understand real-world workflows, offline needs, and operational challenges.
• Cross-functional Collaboration: Partner closely with Engineering, UX, Sales, Customer Success, and Marketing to ensure mobile initiatives align with company priorities and customer outcomes.
• Mobile Product Development Leadership: Guide day-to-day development activities including backlog management, sprint planning, and UAT. Ensure clear, actionable product requirements that translate effectively into mobile development work.
• Platform Integration: Ensure the mobile experience integrates seamlessly with ServiceTrade’s broader platform, including backend systems, APIs, and partner integrations.
• Thought Partnership: Collaborate with senior leadership to shape the long-term mobile strategy and ensure our mobile capabilities continue to evolve alongside customer needs.
• Industry & Technology Awareness: Stay current on mobile platform advancements, development frameworks, and industry trends to help ServiceTrade deliver best-in-class mobile experiences.
• AI & Automation Innovation: Explore and validate opportunities to leverage emerging technologies—including AI and agentic workflows—to streamline contractor operations, reduce administrative work for technicians, and create new sources of product value and growth within the ServiceTrade platform.

Knowledge and Skills:

• 5+ years of SaaS product management experience, including significant experience leading mobile products.
• Knowledge of iOS and Android operating systems, and experience planning, delivering and managing mobile applications.
• Strong technical acumen; comfortable working with engineers on mobile architecture, APIs, integrations, and platform constraints.
• Experience working in agile product development environments.
• Strategic thinker who can balance long-term product vision with day-to-day execution.
• Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives.
• Comfortable engaging directly with customers and translating field insights into product innovation.
• Curiosity and interest in applying emerging technologies—including AI and agentic systems—to improve field workflows, automate operational tasks, and unlock new product capabilities.
• Proactive problem solver with strong ownership and initiative, able to work independently while knowing when to collaborate with others, and comfortable navigating evolving priorities in a growing company.

A few things you'll want to know:

• Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty.
• Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions.
• Dental and Vision through Unum.
• Flexible Spending Account and Dependant Care Account.
• Company-paid Life insurance, STD and LTD.
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance.
• 401(k) with up to 3% employer match and NO vesting period.
• Flexible PTO policy.
• 10 company holidays.
• Parental Leave.
• Paid Time Off for Volunteering.
• Employee Reimbursement Program to use for well-being, technology and/or professional development.

EEO Statement: ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.