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For Companies At a Glance
- Tasks: Lead data-driven product decisions and mentor a team of analysts.
- Company: Join ServiceTitan, a leader in tech for the trades.
- Benefits: Flexible time off, health benefits, and career development opportunities.
- Why this job: Make a real impact on product strategy and growth.
- Qualifications: 8+ years in product analysis with advanced SQL skills.
- Other info: Inclusive culture that values diverse perspectives and experiences.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ServiceTitan’s Product Analytics team is the engine behind data‑driven product decisions across our Pro product portfolio. We partner directly with product, engineering, finance, and customer success leaders to translate complex data into clear, strategic recommendations that shape the direction of our platform. Our work spans the full lifecycle—from adoption and engagement to retention and growth—so the impact you’ll have is both broad and deeply felt across the organization.
As a Lead Product Analyst, you’ll own the analytical infrastructure and insights strategy for critical product areas. You’ll be the go‑to expert for senior leadership when they need to understand product performance, customer behavior, and growth opportunities. This is a high-visibility role—you’ll regularly present to VP+ audiences and influence product roadmaps with your findings. Beyond your individual impact, you’ll mentor and uplevel other analysts on the team, helping to scale our capabilities and build a culture of analytical excellence.
What You’ll Do
- Architect Data Solutions: Design, build, and maintain scalable data tables and models in Snowflake, serving as a single source of truth for cross‑team analyses.
- Develop Reusable Tools: Build robust, multipurpose dashboards and visualizations in ThoughtSpot or similar tools, empowering business users to self‑serve actionable insights.
- Provide Strategic Insights: Use statistical tools to identify, analyze, and interpret patterns in complex data sets; prepare and present findings and recommendations to senior management.
- Drive Infrastructure Improvements: Proactively partner with stakeholders in product, finance, and engineering to continuously improve analytics infrastructure.
- Mentor and Lead: Serve as a technical leader and mentor for other analysts, guiding best practices and raising team quality and efficiency.
- Own the Roadmap: Lead solutions for complex, loosely scoped problems; partner with stakeholders to translate business needs into a long‑term analytics roadmap.
What You’ll Bring
- 8+ years of experience as a product or product analyst, with a bachelor’s degree in a business or quantitative field (or equivalent practical experience).
- Experience working in the technology industry, preferably in a direct‑to‑consumer business.
- Advanced SQL expertise (Snowflake preferred).
- Strong clickstream data experience and web analytics skills.
- Experience leveraging Generative AI tools (e.g., Claude Code, Cursor).
- Proven experience building scalable dashboards using ThoughtSpot or similar BI tools.
- Executive communication skills with experience presenting to VP+ audiences.
- Strong business acumen and systems‑thinking ability.
Be Human With Us
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer‑nominated awards, and more.
- Holistic health and wellness benefits: Company‑paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Our Commitment to Inclusion
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Use of AI Technology
We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
A Note on the Application & Hiring Process
This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.
Compensation Disclosure
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $138,700 CAD - $208,100 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.
Personal Information
ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business‑related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy.
Lead Product Analyst employer: ServiceTitan
Contact Detail:
ServiceTitan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your analytical prowess. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research the company and its products, and think about how your experience aligns with their needs. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Lead Product Analyst
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for data and product analytics shine through. We want to see how excited you are about using data to drive decisions and help the trades modernise.
Tailor Your CV: Make sure your CV is tailored to the Lead Product Analyst role. Highlight your experience with SQL, dashboards, and any relevant tools like Snowflake or ThoughtSpot. We love seeing how your skills align with what we need!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experience and achievements. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ServiceTitan
✨Know Your Data Inside Out
As a Lead Product Analyst, you'll be expected to dive deep into data. Brush up on your SQL skills and be ready to discuss how you've used data to drive product decisions in the past. Prepare specific examples that showcase your analytical prowess and how it influenced product strategies.
✨Master the Art of Presentation
Since you'll be presenting to VP+ audiences, practice your presentation skills. Use clear visuals and be concise. Think about how to translate complex data into actionable insights that resonate with senior leadership. Rehearse your delivery to ensure you come across as confident and knowledgeable.
✨Understand the Business Landscape
Familiarise yourself with ServiceTitan's products and the trades industry. Research current trends and challenges in the market. This will help you articulate how your analytical insights can directly impact business growth and customer engagement during the interview.
✨Show Your Mentorship Skills
This role involves mentoring other analysts, so be prepared to discuss your experience in guiding teams. Share examples of how you've helped others improve their analytical skills or contributed to building a culture of excellence. Highlight your leadership style and how you foster collaboration.