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- Tasks: Drive customer engagement through data-driven marketing strategies and compelling communications.
- Company: Join a dynamic team at ServiceTitan, where innovation meets collaboration.
- Benefits: Enjoy flexible time off, comprehensive health benefits, and career development opportunities.
- Why this job: Make a real impact in customer marketing while growing your skills in a supportive environment.
- Qualifications: 5+ years in customer marketing and strong project management skills required.
- Other info: We celebrate diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a talented, data-driven Senior Customer Marketing Specialist to drive customer communications, education, and engagement. Reporting to the Senior Manager, Customer Marketing, this role plays a critical part in ensuring timely, targeted, and relevant customer communications, while closely supporting the data and technical needs of the Customer Marketing team. The Senior Customer Marketing Specialist will collaborate with the larger ServiceTitan team to ensure messaging consistency while supporting the implementation of data-driven lifecycle marketing strategies.
The person in this role will be responsible for crafting compelling and effective customer communications that support our brand and drive customer engagement, with a strong focus on utilizing data and marketing automation to optimize customer journeys.
What you’ll do:
- Develop and execute customer marketing strategies that enhance engagement, retention, and product adoption.
- Create and manage customer communication campaigns across multiple channels, including email, in-app messaging, customer newsletters, and social media.
- Monitor and analyze customer engagement data, using insights to optimize communication strategies and campaign performance.
- Collaborate with cross-functional teams, including Product, Content, Customer Success, and Sales, to ensure all communications align with customer needs.
- Lead the development of educational content and engagement programs that help customers maximize software adoption and success.
- Support the Customer Marketing team in defining and maintaining clean, scalable customer data infrastructure for targeted marketing campaigns.
- Partner with Product and Engineering teams to support accurate data pathways for real-time customer communication.
- Assist in the oversight of database tools and systems, enabling efficient segmentation and reporting.
- Draft and deliver clear, actionable messaging for technical updates and service information, maintaining brand voice and tone.
- Stay up to date on industry trends and best practices, bringing fresh ideas to improve customer communication strategies.
What you’ll bring:
- 5+ years of experience in customer marketing, communications, or customer engagement.
- Bachelor’s degree in Marketing, Communications, or a related field.
- Strong project management skills, with the ability to manage multiple campaigns, marketing calendars, and execution deadlines.
- Proven experience working with marketing automation platforms and CRM systems (e.g., HubSpot, Marketo, Salesforce).
- Ability to analyze customer engagement data and optimize strategies based on insights.
- Excellent writing and content development skills, with the ability to craft compelling customer communications.
- Familiarity with data segmentation, database management, and supporting data-driven marketing strategies.
- Experience or strong ability to manage time-sensitive, critical communications with accuracy and professionalism.
- B2B SaaS experience preferred.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
- Flexible time off with ample learning and development opportunities to continue growing your career.
- A comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Our Commitment to Inclusion:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
A Note on the Application & Hiring Process:
This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.
Compensation Disclosure:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $85,700 CAD ‑ $128,500 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.
Personal Information:
ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy.
Senior Customer Marketing Specialist in Camberley employer: ServiceTitan
Contact Detail:
ServiceTitan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Marketing Specialist in Camberley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Customer Marketing Specialist. Highlight your data-driven approach and how you've successfully engaged customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ServiceTitan.
We think you need these skills to ace Senior Customer Marketing Specialist in Camberley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer marketing shine through! We want to see how your experience aligns with our mission and how you can contribute to driving customer engagement.
Tailor Your Content: Make sure to customise your application for the Senior Customer Marketing Specialist role. Highlight relevant experiences and skills that match the job description, especially your data-driven approach and communication strategies.
Be Clear and Concise: We appreciate clarity! Keep your writing straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ServiceTitan
✨Know Your Data
As a Senior Customer Marketing Specialist, you'll be diving deep into customer engagement data. Brush up on your analytical skills and be ready to discuss how you've used data to optimise marketing strategies in the past. Bring examples of successful campaigns where data played a key role.
✨Craft Compelling Communications
This role is all about effective customer communications. Prepare to showcase your writing skills by bringing samples of your previous work. Think about how you can demonstrate your ability to create engaging content that resonates with customers and aligns with brand voice.
✨Collaboration is Key
You'll be working closely with various teams, so be ready to talk about your experience collaborating across departments. Share specific examples of how you've partnered with Product, Sales, or Customer Success teams to enhance customer engagement and ensure messaging consistency.
✨Stay Ahead of Trends
ServiceTitan values fresh ideas and industry knowledge. Research current trends in customer marketing and be prepared to discuss how you can bring innovative strategies to the table. Show your passion for continuous learning and how it can benefit the team.
