At a Glance
- Tasks: Provide 1st line IT support at London's busiest airport, Heathrow.
- Company: Join a dynamic team at ServiceTec Airport Services International Limited.
- Benefits: Enjoy 29 days annual leave, free parking, and life insurance.
- Other info: Flexible shift patterns with great career development opportunities.
- Why this job: Combine your love for IT with an exciting airport environment.
- Qualifications: Basic understanding of Windows PCs and printers; qualifications not essential.
The predicted salary is between 25000 - 30000 £ per year.
Love IT but don't want to sit at a desk all day? Then this position could be for you! We are currently looking for IT Support Technicians to join our existing team working at London Heathrow, the UK's busiest and most exciting airport.
In this role you will be providing 1st line support of mission critical desktop IT passenger systems for check-in and departure. Key activities include:
- 1st line deskside support of users on site at Heathrow Airport.
- Printer support & preventative maintenance.
- Configuring and installing new PC’s.
Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PC’s and printer hardware is a requirement. Qualifications are desirable but not essential.
Job requirements:
- Ability to work effectively and efficiently as a member of the team.
- Ability to remain calm under pressure.
- Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.
- Full UK manual driving licence or currently actively having driving lessons.
- Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.
Shift hours: Working on a 6 days on, 4 days off rotating shift pattern, covering the hours between 04:00 and 23:00 (start time varies), 365 days a year, including weekends and bank holidays.
Benefits:
- 29 days annual leave
- Company events
- Company pension
- Free parking
- 4x base salary life insurance
- Referral programme
- Sick pay
Equal Opportunity Employer Statement: ServiceTec Airport Services International Limited is an Equal Opportunity Employer and will comply with all applicable legislation concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ServiceTec values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ServiceTec might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ServiceTec!
✨Direct Apply to ServiceTec
Let's not forget to apply directly through the ServiceTec website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ServiceTec.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ServiceTec. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ServiceTec
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
