Program Manager - Rehabilitation

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Responsible for the coordination and supervision of specific programs determined by contractual designation. Provide direct service as well as supervision and support to other staff. Cross-train and be prepared to support other Program Managers as needs arise.

Primary Duties

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Recruit, hire, train and manage staff implementing all required procedures: including but not limited to payroll, providing staff with developmental supports, recognition, addressing performance issues, and completing annual staff evaluations.
• Review the program monthly to ensure all program and budget outcomes are met.
• Provide direct service to ensure the program and budgetary goals are met, positioning the program for future growth.
• Advise one’s supervisor of programmatic or budgetary issues and make recommendations for programmatic changes and improvements.
• Ensure all participant files and databases are maintained, according to ES Policies and Procedures, CARF standards, NISH standards (when applicable), Funding/Referral source standards or other regulatory agencies.
• Act as the primary liaison for funding/referral sources, businesses, and additional entities beneficial to engage.
• Maintain appropriate communication, solicit input ensuring participants (families) are satisfied.

Additional Responsibilities

• Actively engage with the staff across departments and promote teamwork which will benefit program participants.
• Participate in community meetings, activities, and events to broaden the network of partners and provide visibility for ServiceSource.
• Provide submissions to Communication staff for print and digital placement sharing success stories of participants.
• Maintain data for outcome reports as requested.
• Identify when additional resources are needed by service participants to successfully meet personal goals and communicate with support network, revising individuals plan.
• Follow health and safety guidelines established by referral/funding source and ServiceSource.
• Ensure satisfaction surveys are collected from participants, families and community partners and that concerns are addressed.
• Manage time effectively ensuring the goals of participants and programs are met.
• Participate in self-directed continual learning regarding services, current needs in the labor market, emerging needs, and resources.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor's degree with a concentration in a related field or four years' experience in a related field required.
• Prior management experience in the social service, education, or business field preferred.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required.
• Eligible drivers must have a good motor vehicle record (MVR).
• Experience working with people with differing disabilities and vocational impacts.

Knowledge, Skills, and Abilities

• Able to work independently, be organized and motivated.
• Ability to communicate effectively, in verbal and written form.
• Knowledge of differing disabilities and vocational impacts.
• Ability to learn or existing proficiency in Word, Excel, and PowerPoint required.
• Ability to work well with people internally and externally at all levels of the organization.
• Excellent written and verbal communication skills.
• Detail oriented and able to carry out work with the highest level of accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to travel in support of the Organization's mission.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.