Customer Journey Executive

As part of the Serviceplan Group, the worlds largest independent and partner-managed agency group, Plan.net UK is the leading partner for building best brands in the digital now. We combine strategic thinking, data intelligence technology and creative excellence. By deeply understanding customer behaviour, we create personalised brand experiences and activate them through media, helping organisations build stronger, more meaningful relationships with their audiences. We help brands return to organic growth, move faster and operate leaner – by transforming how they work connect and scale.

The role

This is an exciting opportunity to work on a leading international automotive company and gain experience working with high-value clientele. The Customer Journey Executive (CJE) is a junior operational role, providing administrative and logistical support to the Customer Journey Director (CJD) across all domains.

CJEs help reduce the operational burden on CJDs, enabling them to focus on strategy, client partnership, and campaign ownership. This role is a development path for future CJDs, offering exposure to all stages of campaign and customer journey management.

Responsibilities

• Administrative and Operational Support: Track campaign timelines, asset approvals, documentation, and production status to ensure smooth execution. Take ownership of accurate server structures, recurring meeting invites, distribution lists. Follow-up on captured action items and communicate ETAs from channel teams to Account Directors where necessary. Support Account Directors in compiling presentations (Post Campaign Analysis, Quarterly Business Reviews, Half-Year planning, etc.).
• Input Assessment and Filtering: Pre-assess briefs, media plans and campaign inputs, flagging issues and preparing actionable summaries for Account Directors.
• Cross-Channel Support: Ensure consistent, high-quality service across Creative Production, CRM, Web, and Data channel teams; assist in coordinating with Creative Production Managers and other channel teams.
• Reporting and Documentation: Maintain accurate reporting for timelines, Key Performance Indicators, and campaign progress to support Account Directors in client meetings. Capture and distribute relevant meeting notes.
• Learning and Development: Gain exposure to strategic planning, campaign optimization, and client liaison activities as preparation for promotion to CJD.
• Client and Team Collaboration: Act as first point of operational support for CJDs, assisting in communication, scheduling, and preparation for client-facing activities.

About you

· Bachelor’s degree (desirable not essential)

· Previous experience in the Media industry (desirable not essential)

· Strong interpersonal and communication skills

· Strong attention to detail