Senior Manager, Platform Architecture, Public Sector in Surrey

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Manager of Platform Architecture leads a team of Platform Architects to deliver strategic customer outcomes through architectural excellence and industry alignment. This role ensures alignment with major industry priorities, drives adoption of ServiceNow solutions, and fosters continuous learning in areas like AI and platform innovation. The manager builds andmaintainsexecutive-level relationships,while guiding teams totranslatebusinessobjectivesinto prescriptive roadmaps while guiding solution design, governance, and modernization efforts. Additionally, the role provides architectural oversight across engagements, supports pre-sales motions, and champions a customer-first culture that reflects ServiceNow’s core values. What You Get to Do in This Role: Maintain Industry Alignment : Maintain connection and alignment to drive success within the Major Industry teams by: Ensuringalignment of architectural initiatives with Major Areas priorities Align with CEG Segment Leads and Accounts Teams to provide effective staffing across Impact engagements Identifyand address skillset gaps where needed to support customers within industry Identifyindustry trends and enable and coach platform architects in applying ServiceNow solutions to industry challenges Lead