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- Tasks: Lead customer success initiatives and drive post-sales transformation for top-tier accounts.
- Company: Join a global leader in innovative AI technology with a mission to improve work for everyone.
- Benefits: Flexible or remote work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment focused on innovation and continuous learning.
- Why this job: Make a real impact by guiding businesses through their digital transformation journey.
- Qualifications: Experience in enterprise-level SaaS and strategic advisory roles, with strong executive communication skills.
The predicted salary is between 50000 - 70000 ÂŁ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Customer Success Executive is accountable for the strategic leadership and execution of post‑sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long‑term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C‑level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.
What You Get to Do in This Role:
- Drive Post‑Sales Success: Own and lead the customer’s post‑sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought‑leadership to the table. Foster strong relationships with C‑Level executives to deliver on business outcomes.
- Collaborate Strategically: Partner with Account Executives to create and execute integrated pre‑ and post‑sales strategies, delivering long‑term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
- Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
- Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
- Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long‑term success.
- Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long‑term goals. Foster a culture of agility and calculated risk‑taking within the team.
- Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
Ideal Candidate: We are seeking a highly experienced professional with a strong background in enterprise‑level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology‑enabled business transformations, coupled with a proven ability to advise at the executive level.
Key Requirements: AI Integration
Customer Success Executive - Public Sector in Surrey employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - Public Sector in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Executive role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on AI integration and business transformation. This will position you as a thought leader and make you stand out from the crowd.
✨Tip Number 3
Don’t be shy about following up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives you a better chance of being noticed by our hiring team. So, don’t hesitate—get your application in!
We think you need these skills to ace Customer Success Executive - Public Sector in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in post-sales activities and how you've driven customer success in previous roles. We want to see how you can bring value to our team!
Showcase Your Strategic Thinking: In your application, demonstrate your ability to think strategically. Share examples of how you've partnered with C-level executives or led business transformation initiatives. This will show us that you understand the importance of collaboration and long-term value.
Highlight Your Problem-Solving Skills: We love candidates who can identify risks and develop solutions. Include specific instances where you've proactively addressed challenges in customer success or SaaS transformations. This will help us see your potential to drive value for our customers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at ServiceNow
✨Know Your Customer Success Stuff
Make sure you brush up on customer success strategies, especially in the public sector. Understand how to drive post-sales success and what KPIs are crucial for this role. Being able to discuss specific examples of how you've helped customers achieve their goals will really impress.
✨Build Relationships Like a Pro
Since you'll be working with C-level executives, practice how to establish rapport quickly. Think about how you can demonstrate your ability to foster strong relationships and collaborate strategically. Maybe prepare a few anecdotes that showcase your relationship-building skills.
✨Be Ready to Talk Risks and Solutions
Prepare to discuss how you've identified potential risks in past roles and the strategies you implemented to mitigate them. This shows that you're proactive and can drive value for customers, which is key for a Customer Success Executive.
✨Show Off Your Innovation Mindset
Think about ways you've driven innovation in previous positions. Be ready to share ideas on how you can advocate for continuous learning and agility within the team. This will highlight your strategic thought leadership and align with the company's focus on innovation.