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- Tasks: Guide clients to maximise their investment and enhance product adoption.
- Company: Leading cloud services company in the UK with a focus on customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients succeed in their ServiceNow journey.
- Qualifications: 8+ years in SaaS environments with a strong customer success track record.
- Other info: Collaborative environment promoting continuous improvement and seamless customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
A leading cloud services company in the UK seeks a Customer Success Manager to guide clients in maximizing their investment. You will develop success plans, foster relationships, and enhance product adoption, contributing to business outcomes.
The candidate needs at least 8 years in SaaS environments and a strong customer success track record. This role promotes continuous improvement and cross-functional collaboration, ensuring a seamless customer experience through their ServiceNow journey.
Strategic CSM for Energy, Telco & Media Growth employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM for Energy, Telco & Media Growth
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in customer success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success management. Think about how you've helped clients maximise their investments in the past and be ready to share specific examples that highlight your experience.
✨Tip Number 3
Showcase your passion for continuous improvement! During interviews, discuss how you've implemented changes in previous roles that enhanced customer experiences. This will demonstrate your commitment to driving success for clients.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Strategic CSM for Energy, Telco & Media Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Strategic CSM. Highlight your experience in SaaS environments and any relevant achievements that showcase your customer success track record. We want to see how you can guide clients and enhance product adoption!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your skills align with our mission at StudySmarter. Don’t forget to mention your experience in developing success plans and fostering relationships.
Showcase Your Collaborative Spirit: Since this role involves cross-functional collaboration, make sure to highlight any experiences where you've worked with different teams to achieve business outcomes. We love seeing candidates who can work seamlessly with others to enhance the customer experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at ServiceNow
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS landscape, especially within the energy, telco, and media sectors. Brush up on the latest trends and challenges these industries face, as this will show your potential employer that you understand their business and can provide valuable insights.
✨Showcase Your Customer Success Stories
Prepare specific examples from your past experiences where you've successfully guided clients to maximise their investments. Highlight how you developed success plans and fostered relationships, as this will demonstrate your ability to drive product adoption and contribute to business outcomes.
✨Emphasise Cross-Functional Collaboration
Since this role involves working across different teams, be ready to discuss how you've collaborated with various departments in previous roles. Share examples of how you’ve worked with sales, marketing, or product teams to enhance the customer experience and ensure a seamless journey.
✨Prepare for Continuous Improvement Questions
Expect questions about how you approach continuous improvement in customer success. Think of instances where you identified areas for enhancement and implemented changes that led to better customer satisfaction or increased product usage. This will show your commitment to evolving and optimising the customer experience.
