At a Glance
- Tasks: Guide customers in building a strong technical foundation on the ServiceNow Platform.
- Company: Join a leading tech firm focused on digital transformation and innovative solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to work in a fast-paced environment.
- Why this job: Shape the future of businesses by designing impactful architectural solutions.
- Qualifications: 8+ years in professional services, management consulting experience, and cloud technology expertise.
The predicted salary is between 48000 - 72000 £ per year.
Overview
The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
Responsibilities
- You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of architectural knowledge across multiple workflows.
- Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and a delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
Qualifications
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
- Management consulting experience.
- Creativity with comfort running programs independently within a "startup paced" environment.
- Success driving complex issues through analysis and resolution.
- Industry domain expertise.
- Large program experience leading architecture and design.
- Enterprise architecture experience.
- Cloud application technology experience.
- ServiceNow certifications in aligned workflow.
- Ability to travel.
- Right to work in the UK.
Senior Platform Architect in Staines employer: ServiceNow
At ServiceNow, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions innovation and inclusivity. Our employees enjoy comprehensive benefits, opportunities for professional growth, and the chance to make a significant impact in the Risk & Security domain while working in dynamic locations like Staines and London. Join us to be part of a collaborative team that supports your ambitions and values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Platform Architect in Staines
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. Building relationships can open doors that a CV just can’t.
✨Show Off Your Expertise
When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge. Discussing your insights on ServiceNow and how it can drive digital transformation will show them you’re the real deal.
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to their specific needs. Research their current challenges and come prepared with ideas on how you can help them achieve their goals using your architectural expertise.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Platform Architect in Staines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Platform Architect. Highlight your experience with ServiceNow and any relevant projects that showcase your architectural skills. We want to see how you can help our customers achieve their digital transformation goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this advisory role. Share specific examples of how you've guided teams in the past and how you can bring that expertise to StudySmarter.
Showcase Your Technical Knowledge:Don’t hold back on your technical know-how! We’re looking for someone who can navigate complex architectures and integrations. Mention any relevant certifications or experiences that demonstrate your ability to manage technical governance and instance health.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at ServiceNow
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform and its capabilities. Brush up on the latest features, best practices, and how they can be applied to solve complex customer challenges. This will show your potential employer that you’re not just familiar with the platform but are also passionate about leveraging it for digital transformation.
✨Showcase Your Consultative Skills
Since this role is advisory, prepare to demonstrate your consultative approach. Think of examples where you've successfully guided clients or teams through technical challenges. Be ready to discuss how you’ve built relationships with stakeholders and translated their needs into actionable solutions.
✨Prepare for Technical Governance Questions
Expect questions around technical governance and instance health. Familiarise yourself with common pitfalls and how to mitigate them. Have a few strategies in mind that you can share, showcasing your ability to manage technical debt and align with leading practices.
✨Integrate AI into Your Discussion
Given the emphasis on AI in the job description, think about how you can incorporate AI into your past experiences. Prepare to discuss specific instances where you’ve used AI tools or insights to enhance decision-making or streamline processes. This will highlight your forward-thinking mindset and adaptability in a rapidly evolving tech landscape.
