At a Glance
- Tasks: Lead CRM solutions for Central Government accounts and drive new business opportunities.
- Company: Join ServiceNow, a global leader in innovative AI technology.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in the public sector with cutting-edge CRM solutions.
- Qualifications: 8+ years in solution sales, strong relationship-building skills, and experience in the public sector.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts in the Central Government vertical and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.
What you will get to do in this role:
- Oversee development and growth of assigned Central Government accounts, including development and deployment of territory resources.
- Develop a sales strategy in your allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
- Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
- Arrange and conduct initial Executive and CxO discussions and position meetings.
- Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform.
- Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
- In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars.
- Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition.
- Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales.
- Sales process management and opportunity closure.
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor.
- An understanding of the CRM, CX or CSM solution-related business processes.
- Experience leading virtual or matrixed teams.
- Ability to understand broad, macro-level business IT needs for a prospective client.
- 8+ years of sales experience within complex software or platform solutions.
- Deep industry knowledge of Central Government and the wider Public Sector vertical essential.
- Experience establishing trusted relationships with current and prospective clients and other teams.
- Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships.
- Able to thrive in a fast paced, growing, deadline driven environment.
- Willingness to go above and beyond to win in the market against stiff competition.
- Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences.
- Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system.
- Excellent communication and presentation skills.
- Regional travel required 30-50%, offices in London and Staines with regular attendance expected.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Senior Account Executive, Defence & Central Government - CRM Solutions in Staines employer: ServiceNow
ServiceNow is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in a dynamic environment. With a strong focus on professional growth, employees have access to extensive training and development opportunities, particularly in the rapidly evolving field of AI-enhanced technology. Located in London and Staines, the company offers a flexible work persona approach, ensuring a healthy work-life balance while engaging with high-profile clients in the Central Government sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Executive, Defence & Central Government - CRM Solutions in Staines
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Defence and Central Government sectors. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Account Executive role.
✨Tip Number 2
Showcase your expertise! Prepare to discuss how you've integrated AI into sales processes or improved customer engagement. Be ready to share specific examples during interviews to demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your pitch. Focus on articulating complex ideas simply, especially when discussing CRM solutions and their impact on business processes.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives you a chance to stand out. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Senior Account Executive, Defence & Central Government - CRM Solutions in Staines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Account Executive. Highlight your experience in CRM solutions and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background fits perfectly with our needs. Don’t forget to mention your experience with Central Government accounts!
Showcase Your Communication Skills:Since this role involves engaging with C-suite executives, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to simplify complex issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at ServiceNow!
How to prepare for a job interview at ServiceNow
✨Know Your CRM Solutions
Make sure you have a solid understanding of ServiceNow's CRM Workflows products. Familiarise yourself with how these solutions can benefit Central Government accounts and be ready to discuss specific use cases that demonstrate your knowledge.
✨Build Relationships Before the Interview
Try to connect with current employees or industry professionals who work with ServiceNow. This will give you insights into the company culture and expectations, plus it might help you get a few insider tips on what to highlight during your interview.
✨Prepare for C-Level Conversations
Since you'll be engaging with C-suite executives, practice articulating complex ideas in simple terms. Prepare examples of how you've successfully managed relationships with high-level stakeholders in the past, showcasing your ability to communicate effectively.
✨Showcase Your AI Knowledge
Given the emphasis on AI in the job description, be prepared to discuss how you've integrated AI into sales processes or decision-making in previous roles. Highlight any relevant experiences that demonstrate your ability to leverage AI for better customer engagement.
