Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead enterprise change management strategies and drive adoption of innovative AI tools.
- Company: Join ServiceNow, a global leader in transforming how we work with cutting-edge technology.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping change across a global team of over 1,000 consultants.
- Qualifications: Prosci Change Management Certification and 7+ years of OCM experience required.
- Other info: Dynamic environment with a focus on collaboration and continuous learning.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
WHAT YOU GET TO DO:
- Design Enterprise Change Strategy
- Apply Prosci methodology (ADKAR, 3-Phase Process) to assess impact, formulate strategies, develop plans
- Conduct change readiness assessments across 1,000+ consultants globally across four geographies
- Build stakeholder engagement strategies securing executive sponsorship
- Create integrated roadmaps sequencing multiple initiatives
- Embed change management into PMO project governance
- Drive Methodology & AI Tool Adoption
- Lead adoption programs for NOWCreate delivery methodology
- Develop change strategies for deploying AI agents and third-party tools (Klarity, Auctor) into consultants day to day operational patterns
- Build measurement frameworks tracking ADKAR progress
- Identify and address resistance early with targeted interventions
- Celebrate wins and amplify success stories
- Build & Lead OCM Team
- Manage 7-8 professionals: change managers, communications specialists, training developers, analysts
- Establish OCM standards, tools, templates, playbooks
- Develop team capabilities in Prosci, ServiceNow, AI/ML concepts
- Balance workload across concurrent initiatives
- Foster collaboration with PMO, Delivery Acceleration, business leaders
- Create Communications & Training
- Oversee multi-channel campaigns building awareness and engagement
- Answer consultant questions: Why change? What's in it for me? How does this affect my work?
- Partner on learning experiences: e-learning, workshops, coaching in alignment with Service Now global learning standards
- Develop role-specific enablement materials
- Create feedback mechanisms: surveys, focus groups, office hours
- Measure Impact
- Establish KPIs: adoption rates, proficiency, time-to-competency, satisfaction, methodology adherence
- Use Prosci tools to diagnose ADKAR gaps and design interventions
- Analyze adoption patterns and identify resistance points
- Report to PMO and executives on progress, risks, actions
- Conduct post-implementation reviews and capture lessons learned
- Enable Leaders & Champions
- Equip executive sponsors with tools and coaching
- Develop middle managers as change leaders
- Build change champion network among influential consultants
- Create safe spaces for questions and peer learning
- Hold leaders accountable for change behaviours
Qualifications
QUALIFICATIONS REQUIRED:
- Prosci Change Management Certification (Practitioner minimum; Advanced preferred) - REQUIRED
- 7+ years OCM experience leading enterprise transformations
- 3+ years managing OCM teams
- Deep Prosci expertise: ADKAR, 3-Phase Process, assessments
- Track record driving adoption across 1,000+ people
- Management consulting background
- Strong stakeholder influence skills
- Excellent communication and storytelling
- Data-driven measurement approach
NICE TO HAVE:
- Certified Change Management Professional CCMP certification (ACMP)
- AI/ML adoption or digital transformation experience
- Adult learning/instructional design knowledge
- ServiceNow platform knowledge
- Change management software experience
Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Director, Organizational Change Management in Staines employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Organizational Change Management in Staines
✨Tip Number 1
Network like a pro! Reach out to current employees at ServiceNow or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company culture and values. Show us how your experience aligns with our mission to make the world work better for everyone.
✨Tip Number 3
Practice your storytelling skills! We love candidates who can share their change management successes in a compelling way. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in joining our team.
We think you need these skills to ace Director, Organizational Change Management in Staines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with change management and the Prosci methodology. We want to see how your skills align with our mission to make the world work better!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven adoption and managed teams in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage stakeholders and lead a team, so don’t be afraid to show us your communication style and storytelling abilities.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ServiceNow
✨Know Your Change Management Inside Out
Make sure you’re well-versed in the Prosci methodology, especially ADKAR and the 3-Phase Process. Be ready to discuss how you've applied these frameworks in past roles, as this will show your deep expertise and ability to drive enterprise transformations.
✨Showcase Your Leadership Skills
As a Director, you'll be managing a team of change managers and specialists. Prepare examples of how you've successfully led teams in the past, focusing on collaboration, workload balancing, and fostering a positive team culture. Highlight any experience in developing team capabilities in change management.
✨Engage with Stakeholders
Demonstrate your strong stakeholder influence skills by preparing to discuss how you've secured executive sponsorship in previous projects. Think of specific strategies you've used to build engagement and address resistance early on, as this is crucial for the role.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to measure the impact of change initiatives. Discuss the KPIs you've established, such as adoption rates and satisfaction levels, and how you've used this data to inform your strategies and interventions.
