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- Tasks: Lead and manage executive-level customer engagements to enhance strategic partnerships.
- Company: Join ServiceNow, a global leader in innovative AI technology.
- Benefits: Flexible work options, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and customer satisfaction.
- Why this job: Make a real impact by driving customer relationships and engagement strategies.
- Qualifications: 10+ years of sales experience with strong organisational and leadership skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Reporting directly to the EMEA President Chief of Staff, the Customer Advocate will be responsible for the co-design and execution of the EMEA President Customer Engagement program. You are an integral part of the President Of EMEA (POE) office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including:
- Monitoring incoming request and calibration of engagements
- Generating an intentional and impactful funnel of customer engagements (strategic alignment, executive sponsorships, value, maturity)
- Scheduling and preparing briefings with the respective account teams
- Documenting meeting follow-ups and post-meeting customer communication
The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow growth strategy.
The successful customer advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful & best in class customer engagements. The successful candidate will also provide timely and efficient coordination of P5 / global leadership visits to maximize impact and accelerate relationship strength with our key accounts.
What you get to do in this role:
- Lead, organize, and manage executive-level customer engagements for the EMEA president in line with pipeline maturity and long-term relationship development priorities
- Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with the COS to escalate key issues that are stalled.
- Ensure best in class executive sponsorship and Deal championing for selected EMEA accounts: including governance, insights, introduction and actions
- Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing C-suite effectiveness in meetings- ensuring thorough and thoughtful briefing documents, making sure the leader gets docs in a timely manner, working with AEs and Comms lead on customer follow up notes, work with sales reps to make sure commitments are completed and follow ups schedule
Key deliverables include:
- Always on program for the EMEA geo
- Executive sponsorship engagement program for the president
- Customer journey and stakeholders power mapping
- Curated library of relevant use cases to be reused and improved over time
- Champion automation of “engage app” workflow
- One source of truth/ 360 degrees view of the customer engagements
- Dashboard of past customer engagements KPI
- Streamlined and efficient leverage of P5 visits, partners, governmental affairs and speaking opportunity
To be successful in this role you have:
- Minimum 10+ years of sales experience with a natural affinity to drive deals forward
- Outstanding organisational skills, balancing priorities and short-mid term objectives
- Attention to detail
- Superb leadership and influencing skills
- Ability to motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups
- Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
- Sharp business judgment, ability to see "big picture" and to prioritize
- Executive presence, strong verbal and written communication (English native/ professional proficiency)
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Customer Advocate - President's Office in Staines employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocate - President's Office in Staines
✨Tip Number 1
Network like a pro! Reach out to current employees at ServiceNow on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Advocate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show that you’re not just interested in the role, but also in how you can contribute to ServiceNow's mission of making the world work better.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer engagement or resolved conflicts in the past. This will showcase your problem-solving mindset and leadership abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in the position.
We think you need these skills to ace Customer Advocate - President's Office in Staines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advocate role. Highlight your experience in customer engagement and any relevant sales experience that aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Organisational Skills: Since this role requires outstanding organisational skills, give examples of how you've successfully managed multiple priorities in the past. We love seeing candidates who can juggle tasks while keeping everything on track!
Demonstrate Your Communication Skills: Strong verbal and written communication is key for this position. Use your application to showcase your ability to convey ideas clearly and effectively. Remember, we’re looking for someone who can engage with C-suite personas effortlessly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ServiceNow
✨Know Your Customer Engagement Strategies
Familiarise yourself with the key aspects of customer engagement, especially in a B2B context. Understand how to create impactful relationships with C-suite executives and be ready to discuss your experience in managing high-level engagements.
✨Showcase Your Organisational Skills
Prepare examples that highlight your outstanding organisational skills. Be ready to explain how you've balanced multiple priorities in past roles, particularly in fast-paced environments, and how you ensure nothing falls through the cracks.
✨Demonstrate Leadership and Collaboration
Think of specific instances where you've successfully led teams or projects. Be prepared to discuss how you motivate others and resolve conflicts, as these are crucial for the role of a Customer Advocate.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since strong verbal and written communication is essential, consider preparing a brief presentation on a relevant topic to showcase your executive presence during the interview.