At a Glance
- Tasks: Drive CRM solutions sales and build relationships with C-suite executives.
- Company: Join ServiceNow, a global leader in AI-enhanced technology.
- Benefits: Flexible work options, competitive salary, and career growth opportunities.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make an impact by transforming how businesses engage with customers.
- Qualifications: 5+ years in solution sales and experience with CRM systems.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products in the Commercial vertical. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.
What you will get to do in this role:
- Oversee development and growth of assigned Commercial accounts, including development and deployment of territory resources.
- Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
- Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
- Arrange and conduct initial Executive and CxO discussions and position meetings.
- Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform.
- Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
- In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars.
- Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition.
- Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales.
- Sales process management and opportunity closure.
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor.
- An understanding of the CRM, CX or CSM solution-related business processes.
- Experience leading virtual or matrixed teams.
- Ability to understand broad, macro-level business IT needs for a prospective client.
- 5+ years of sales experience within complex software or platform solutions.
- Varied industry knowledge across verticals with experience of the pace of managing Commercial sized accounts.
- Experience establishing trusted relationships with current and prospective clients and other teams.
- Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships.
- Able to thrive in a fast paced, growing, deadline driven environment.
- Willingness to go above and beyond to win in the market against stiff competition.
- Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences.
- Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system.
- Excellent communication and presentation skills.
- Regional travel required, offices in Staines and London with attendance 1-2 times per week according to business need.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Commercial Account Executive, CRM Solutions in Staines employer: ServiceNow
ServiceNow is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging innovation and collaboration among its employees. With a strong focus on employee growth, the company offers numerous opportunities for professional development and advancement within the rapidly evolving tech landscape of Staines and London. Joining ServiceNow means being part of a forward-thinking team dedicated to transforming how businesses operate, all while enjoying the benefits of a flexible work environment and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Executive, CRM Solutions in Staines
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your achievements and projects. This is your chance to shine and demonstrate how you can add value to potential employers.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their products, and be ready to discuss how your experience aligns with their needs. Confidence is key, so practice your pitch!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Commercial Account Executive, CRM Solutions in Staines
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Account Executive role. Highlight your experience in CRM solutions and how it aligns with our mission at ServiceNow. We want to see how you can bring value to our team!
Showcase Your Sales Skills:In your application, don’t forget to emphasise your sales experience, especially in complex software or platform solutions. We’re looking for someone who can demonstrate their ability to develop relationships with C-suite executives and drive new business.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your achievements and skills. Remember, we appreciate candidates who can articulate complex ideas simply!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ServiceNow
✨Know Your CRM Inside Out
Before the interview, make sure you have a solid understanding of ServiceNow's CRM Workflows products. Familiarise yourself with their features, benefits, and how they integrate AI into customer engagement. This will help you articulate your thoughts clearly and show that you're genuinely interested in the role.
✨Build Relationships Before You Walk In
Try to connect with current employees or industry professionals who have experience with ServiceNow. This can give you insights into the company culture and expectations. Plus, having a few names to drop during your interview can demonstrate your proactive approach and networking skills.
✨Prepare for C-Level Conversations
Since you'll be engaging with C-suite executives, practice discussing complex topics in simple terms. Prepare examples of how you've successfully navigated similar discussions in the past. This will showcase your ability to communicate effectively and build trust with high-level stakeholders.
✨Showcase Your Sales Strategy Skills
Be ready to discuss your approach to developing sales strategies and managing accounts. Bring specific examples of how you've created successful sales plans in previous roles. Highlight your experience in collaborating with virtual teams and how you’ve driven results in a fast-paced environment.
