At a Glance
- Tasks: Lead client relationships and drive business growth with innovative AI solutions.
- Company: Join ServiceNow, a leader in AI-driven business transformation.
- Benefits: Flexible work options, competitive salary, and inclusive culture.
- Other info: Dynamic role with opportunities for travel and professional development.
- Why this job: Make a real impact by helping top companies leverage AI for success.
- Qualifications: 10+ years in client management and proven sales success.
The predicted salary is between 80000 - 100000 £ per year.
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
- Oversee growth of global accounts, including development and deployment of worldwide resources.
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of experience in client management, aligning account strategies to revenue opportunities.
- 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations).
- Experience exceeding sales targets.
- Experience leading a virtual or matrixed team.
- Understanding of broad, macro-level business IT needs for a prospective client.
- Travel up to 50% (depending on geography/region).
Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Client Director HSBC in Staines employer: ServiceNow
At ServiceNow, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions innovation and inclusivity. Our employees enjoy comprehensive benefits, opportunities for professional growth, and the chance to make a significant impact in the Risk & Security domain while working in dynamic locations like Staines and London. Join us to be part of a collaborative team that supports your ambitions and values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Director HSBC in Staines
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like ServiceNow.
✨Showcase Your Leadership Skills
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We think you need these skills to ace Client Director HSBC in Staines
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to ServiceNow.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of ServiceNow. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at ServiceNow
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with ServiceNow, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at ServiceNow, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for ServiceNow could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at ServiceNow as they’re likely seeking a candidate who can enhance their workplace culture.
