At a Glance
- Tasks: Drive pre-sales strategy and technical solutions for AI Control Tower.
- Company: Join ServiceNow, a top-rated workplace transforming how businesses operate.
- Benefits: Flexible work options, competitive salary, and a culture of innovation.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Be at the forefront of AI governance and make a real impact.
- Qualifications: 6+ years in pre-sales or solutions consulting, with AI expertise.
The predicted salary is between 70000 - 90000 £ per year.
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Job Description
ServiceNow is the AI control tower for business reinvention —and it all begins with workflows. We are a single platform that brings together any AI, any data, and any workflow, so you can completely transform how people work across every corner of your business. IT problems vanish before they appear. Operational systems alert and fix before a failure even happens. Customers receive answers before frustration sets in. Field service arrives on‑time, informed, and ready. And your people? They spend less time mired in busywork and more time doing what they were actually hired to do. That’s how you put AI to work for people.
Take the complexity out of work. ServiceNow helps organisations connect AI, data and workflows on one platform. Work works better for everyone across every corner of the business.
Digital experiences that just work. Our AI platform delivers apps that predict issues, automate processes and make time for people-powered innovation. Employees love it when work works better. ServiceNow® was honoured to make the 2025 Fortune 500® World's Best Workplaces™ list. Our AI Platform delivers superior employee experiences for our teams, and it's ready to do the same for yours.
Role Overview
We are looking for an experienced Solution Consultant / Sales Engineer to join our UKI team, driving pre-sales strategy and technical solutioning for our AI Control Tower proposition — with a specific focus on AI Discovery and AI Observability. This is a high-visibility role at the intersection of AI governance, risk management, and enterprise technology, supporting customers as they seek to gain visibility, control, and assurance over their growing AI estates. You will work closely with Account Executives, Risk & Security specialists, and customer stakeholders (CISOs, Chief AI Officers, Risk and Compliance leaders) to demonstrate how our platform helps organisations discover, monitor, measure, secure and govern AI usage across the enterprise.
What we are looking for
A curious, credible, and commercially-minded Solution Consultant who can bridge the gap between AI innovation and enterprise risk — someone equally comfortable discussing agent observability with a technical architect as they are discussing AI risk exposure with a Chief Risk Officer.
Key Responsibilities
- Act as the technical and strategic lead for AI Control Tower opportunities across the UKI territory, with emphasis on AI Discovery and AI Observability use cases.
- Partner with sales teams to qualify, scope, and progress opportunities through the full sales cycle.
- Deliver compelling demonstrations, workshops, and proof of concepts (PoCs) tailored to customer AI governance and risk challenges.
- Translate complex AI governance, risk, and compliance requirements into clear technical and business value narratives for both technical and executive audiences.
- Respond to RFPs/RFIs with detailed technical and functional responses.
- Stay current on the evolving AI regulatory landscape (e.g. EU AI Act) and emerging AI risk frameworks, and articulate how AI Control Tower addresses these requirements.
- Collaborate with Product Management and Engineering to relay customer feedback and influence roadmap priorities.
- Build strong relationships with customers and partners to establish trusted advisor status on AI governance and observability topics.
Preferred: support broader Risk portfolio conversations (IRM/GRC, TPRM, Data Privacy, Business Continuity, Operational Resilience and ESG) where required, including leading deep dive demonstrations and workshops in relation to these topics.
Qualifications
- 6+ years of demonstrable experience in a pre-sales, solutions consulting, or sales engineering role, ideally within enterprise software or SaaS.
- Strong background in AI governance and/or AI transformation, with an understanding of the risks, controls, and lifecycle management associated with enterprise AI adoption.
- Ability to engage credibly with both technical stakeholders and senior business/risk executives.
- Strong presentation, communication, and stakeholder management skills.
- Comfortable operating in a fast-paced, evolving product and regulatory environment.
Desirable Experience
- Knowledge of Governance, Risk & Compliance (GRC) and risk management practices.
- Familiarity with privacy frameworks (e.g. GDPR) and/or business continuity management.
- Experience with enterprise platforms such as ServiceNow, or similar GRC/IRM/SecOps tooling.
- Familiarity with AI regulatory frameworks (EU AI Act, NIST AI RMF, ISO 42001).
Preferred Qualifications
- A university level degree or qualification in AI or AI transformation.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
Advisory Presales Solution Consultant - AI Control Tower in Staines employer: ServiceNow
At ServiceNow, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions innovation and inclusivity. Our employees enjoy comprehensive benefits, opportunities for professional growth, and the chance to make a significant impact in the Risk & Security domain while working in dynamic locations like Staines and London. Join us to be part of a collaborative team that supports your ambitions and values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Advisory Presales Solution Consultant - AI Control Tower in Staines
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at ServiceNow or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to ServiceNow.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like ServiceNow.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like ServiceNow that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Advisory Presales Solution Consultant - AI Control Tower in Staines
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at ServiceNow.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at ServiceNow and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at ServiceNow
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If ServiceNow uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
