At a Glance
- Tasks: Transform customer challenges into innovative AI solutions on the Moveworks platform.
- Company: Join a leading tech company revolutionising work with AI technology.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by shaping AI solutions that enhance customer success.
- Qualifications: 8+ years in a technical role with strong problem-solving skills.
The predicted salary is between 80000 - 100000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role: As a Staff AI Implementation Engineer at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.
Core Responsibilities & Impact:
- Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
- Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
- Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
- Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
- Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.
About You:
You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.
Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”.
Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
Customer‑Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high‑quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context‑specific solutions, as well as upskilling customer teams to leverage the product independently.
Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
Qualifications
To be successful in this role you have:
- 8+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer; or an advanced degree with 6+ years.
- Demonstrated ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick‑to‑learn, and broad technical skills.
- Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross‑functional problems.
- Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders.
- You are willing to travel up to 25% of the time.
Preferred Qualifications
- Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus.
- You have familiarity with Linux and Windows environments and using the command line.
- You have a great track record of driving successful technical adoption with medium to large‑sized enterprise projects.
- You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions.
Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Staff AI Implementation Engineer - Moveworks employer: ServiceNow
ServiceNow is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to make a meaningful impact through cutting-edge AI technology. With flexible work arrangements and a commitment to professional growth, employees are encouraged to explore diverse career paths while contributing to a purpose-driven mission of making the world work better for everyone. The dynamic environment in EMEA offers unique opportunities to engage with a global customer base, ensuring that your work is both rewarding and influential.
StudySmarter Expert Advice🤫
We think this is how you could land Staff AI Implementation Engineer - Moveworks
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise but impactful, highlighting your experience with AI solutions and customer success.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Staff AI Implementation Engineer - Moveworks
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Staff AI Implementation Engineer role. Highlight your relevant experience and skills that align with the job description, especially your technical acumen and customer-centric approach.
Showcase Your Technical Skills:Don’t hold back on showcasing your technical mastery! Include specific examples of your experience with API-based systems integration and LLM-based systems design. This will help us see how you can contribute to our innovative projects.
Craft a Compelling Narrative:When writing your cover letter, tell a story about your journey in tech. Share how your experiences have shaped your understanding of complex systems and your passion for customer success. We love a good narrative!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ServiceNow
✨Know Your Tech Inside Out
As a Staff AI Implementation Engineer, you'll need to demonstrate a strong grasp of API-based systems and LLM design. Brush up on your technical knowledge, especially around integration and implementation processes. Be ready to discuss how you've tackled complex technical challenges in the past.
✨Showcase Your Customer-Centric Approach
This role is all about customer success, so be prepared to share examples of how you've built strong relationships with clients. Highlight your communication skills and how you've tailored solutions to meet their specific needs. Remember, it's not just about the tech; it's about making customers feel valued.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that test your ability to navigate complex business challenges. Think of examples where you've creatively solved problems or influenced product decisions based on customer feedback. Show them you can think on your feet and adapt to changing situations.
✨Prepare for a Collaborative Discussion
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams. Share experiences where you've partnered with engineering or product teams to drive successful outcomes. Emphasise your ability to synthesise feedback and contribute to product evolution.
