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- Tasks: Lead a dynamic sales team to drive growth and innovation in the UK&I market.
- Company: Join ServiceNow, a global leader in AI-enhanced technology transforming how we work.
- Benefits: Flexible work options, competitive salary, and opportunities for professional development.
- Other info: Embrace a culture of accountability and growth while enjoying a flexible work persona.
- Why this job: Make a real impact by shaping the future of commercial sales in a fast-paced environment.
- Qualifications: 5+ years in SaaS sales with leadership experience and a passion for developing teams.
The predicted salary is between 70000 - 90000 £ per year.
Region: EMEA - Europe, Middle East and Africa
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow's Commercial team is scaling fast, and we need a leader who can match that pace. As Senior Manager for Commercial Sales, you'll own the UK&I Commercial Growth business - leading a team of experienced Account Executives who drive net new logo acquisition and expansion across companies with up to 5,000 employees.
This isn't a back-seat role. You'll coach deals, shape GTM strategy, build partner relationships across UK&I, and work hand-in-hand with Customer Success to drive adoption and accelerate growth. You'll also help define what great looks like for the next generation of ServiceNow sellers.
- Recruit, coach, and inspire a team of Commercial Account Executives focused on the commercial segment up to 5,000 employees across UK&I
- Take full P&L ownership of the UK&I Commercial Growth business
- Build a performance culture grounded in learning, accountability, and customer impact
- Design and run enablement programmes that accelerate ramp, sharpen execution, and create a clear path for seller progression
- Lead weekly 1:1s, pipeline reviews, and live call coaching to reinforce value-based selling at every stage
Revenue Execution & Customer Growth
- Drive new business, renewal, and expansion targets - owning the number, not just tracking it
- Lead account planning and territory strategy to maximise whitespace coverage and minimise churn
- Step in on high-stakes renewals, negotiations, and customer conversations to protect and grow ARR
- Embed data-driven and AI-powered tools into the team's daily workflow for sharper forecasting and smarter prioritisation
- Develop strategic partner relationships and co-create an UK&I GTM plan to serve the new business needs of the Commercial customer base
- Align with regional leadership to shape and evolve the Commercial strategy for the sub-5,000 employee segment
Operational Excellence
- Maintain CRM rigour and process discipline to ensure forecast accuracy and clean pipeline visibility
- Partner with Operations, Customer Success, and Marketing to build a cohesive, integrated go-to-market for the commercial segment
- Use performance analytics to surface trends early and drive continuous improvement across sales and renewal motions
- Partner with Customer Success to ensure customers realise platform value and are set up for long-term retention
- Collaborate with Finance and Legal on renewal terms and commercial structures that balance customer satisfaction with revenue consistency
Qualifications
- 5+ years in a software or SaaS sales environment, with at least 1–2 years leading or closely managing a sales team
- A track record of coaching and developing mid-market sales teams to consistently hit and exceed targets
- Demonstrable results across expansion, renewal, and new business in a quota-carrying environment
- Strong command of SaaS commercial models and the full customer lifecycle - from acquisition through renewal and expansion
- Sharp communication and stakeholder management skills - you can influence up, down, and sideways
- An operational mindset: you're comfortable in the data, spot patterns quickly, and act on what you find
- Passion for developing people and building cultures where accountability and growth go hand in hand
- Experience with AI or automation tools to improve sales execution is a genuine advantage
Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Senior Sales Manager - Commercial UK&I employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Manager - Commercial UK&I
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to the role you're applying for. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Sales Manager - Commercial UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Manager role. Highlight your experience in leading sales teams and driving growth, especially in the SaaS environment. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our Commercial team. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've exceeded targets and driven success in previous roles. We love data-driven results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ServiceNow
✨Know Your Numbers
As a Senior Sales Manager, you'll need to demonstrate your understanding of sales metrics. Be prepared to discuss your past performance in terms of revenue growth, customer acquisition, and retention rates. Bring specific examples that showcase how you've driven results in previous roles.
✨Showcase Your Coaching Skills
This role involves leading a team, so highlight your experience in coaching and developing sales teams. Prepare anecdotes that illustrate how you've inspired your team to exceed targets and fostered a culture of accountability and growth.
✨Understand the Market Landscape
Familiarise yourself with the UK&I commercial market, especially for companies with up to 5,000 employees. Research competitors and trends in the SaaS space, and be ready to discuss how you would position ServiceNow's offerings to capture new business and drive expansion.
✨Emphasise Collaboration
Collaboration is key in this role, so be prepared to discuss how you've worked with cross-functional teams in the past. Share examples of how you've partnered with operations, customer success, and marketing to create cohesive go-to-market strategies that drive results.