Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers in establishing a technical foundation and designing solutions on the ServiceNow Platform.
- Company: Join ServiceNow, a global leader in AI-enhanced technology, transforming how over 8,100 customers work.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a mission to make the world work better while shaping digital transformation for top companies.
- Qualifications: 8+ years in professional services, experience with AI integration, and strong enterprise architecture skills required.
- Other info: This role involves travel and offers a chance to work in a fast-paced, startup-like environment.
The predicted salary is between 72000 - 108000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. Provide a variety of architectural knowledge across multiple workflows. Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Translate goals to outcomes into a customer roadmap. Translate business information and technical requirements into an architectural blueprint to achieve complex goals. Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. Manage technical governance, and a delivery operating model and governance. Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. Support the sales effort by scoping and estimating the engagement and change orders. Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Creativity with comfort running programs independently within a "startup paced" environment
- Success driving complex issues through analysis and resolution
- Industry domain expertise
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- ServiceNow certifications in aligned workflow
- Ability to travel
- Right to work in the UK
Senior Platform Architect employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Platform Architect
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its capabilities. Understanding how to leverage AI within the platform will be crucial, so explore case studies or success stories that highlight innovative uses of ServiceNow in digital transformation.
✨Tip Number 2
Network with current or former employees of ServiceNow or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Senior Platform Architect role.
✨Tip Number 3
Prepare to discuss your experience with enterprise architecture and cloud application technologies. Be ready to share specific examples of how you've successfully led architectural design and implementation in previous roles.
✨Tip Number 4
Showcase your consultative skills by thinking about how you would approach a customer engagement. Consider how you would translate business goals into technical solutions and be prepared to discuss this during interviews.
We think you need these skills to ace Senior Platform Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Senior Platform Architect position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 8+ years of experience in professional services, particularly any management consulting roles. Showcase specific projects where you've integrated AI into workflows or led architectural designs.
Showcase Your Skills: Clearly outline your skills related to enterprise architecture, cloud application technology, and any ServiceNow certifications you hold. Use concrete examples to demonstrate your creativity and ability to drive complex issues to resolution.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to ServiceNow's mission of making the world work better for everyone.
How to prepare for a job interview at ServiceNow
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of the ServiceNow platform and its capabilities. Familiarise yourself with its architecture, integrations, and how it can drive digital transformation for businesses. This knowledge will help you articulate how you can contribute to the company's goals.
✨Showcase Your AI Integration Skills
Since the role involves leveraging AI in work processes, be prepared to discuss your experience with AI tools and how you've integrated them into workflows. Share specific examples of how you've used AI to solve complex problems or improve decision-making.
✨Demonstrate Consultative Experience
As this is an advisory role, highlight your experience in management consulting and how you've guided clients through technical governance and architectural decisions. Be ready to discuss how you've built relationships with stakeholders and influenced their digital transformation strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex issues. Think of examples from your past experiences where you successfully navigated challenges, particularly in a fast-paced environment, and be ready to explain your thought process.
