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- Tasks: Lead channel strategy, partner management, and team development to drive market success.
- Company: Join ServiceNow, a global leader in AI-enhanced technology transforming how organisations work.
- Benefits: Enjoy flexible work options, career development support, and a collaborative culture.
- Why this job: Be part of a mission to make the world work better while driving innovation and growth.
- Qualifications: 10+ years in field sales with expertise in strategic partnerships and AI integration.
- Other info: ServiceNow values diversity and offers accommodations for all applicants.
The predicted salary is between 72000 - 100000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Channel Strategy & Execution
- Develop and execute comprehensive partnerships and channel strategy aligned with ServiceNow\’s regional goals.
- Identify, onboard, and nurture strategic partners to expand market reach and solution offerings.
- Partner Performance Management
- Set and track KPIs for partner success including revenue targets, pipeline growth, and customer satisfaction.
- Conduct regular business reviews and performance assessments with key partners.
- Ecosystem Development
- Build and maintain a robust ecosystem of resellers, GSIs, MSPs, VARs and boutique consultancies.
- Foster collaboration between partners and internal teams to deliver joint value propositions.
- Stakeholder Engagement
- Act as the primary liaison between ServiceNow and channel partners in the UK&I region.
- Influence cross-functional teams including sales, marketing, and technical enablement to support partner success.
- Go-to-Market Innovation
- Co-develop go-to-market campaigns and joint offerings with partners.
- Drive partner-led demand generation and customer acquisition initiatives.
- Enablement & Advocacy
- Lead partner enablement programs to ensure technical and sales readiness.
- Champion partner advocacy within ServiceNow and represent the channel voice in strategic planning.
- Team Leadership & Development
- Lead, coach, and inspire a team of channel managers and partner specialists.
- Set clear objectives, provide ongoing feedback, and support career development.
- Foster a collaborative, high-performance culture aligned with ServiceNow\’s values.
- Ensure alignment between individual goals and broader channel strategy.
- Reporting & Insights
- Provide regular reporting on channel performance, market trends, and competitive insights.
- Use data-driven analysis to refine strategy and optimize partner engagement.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI\’s potential impact on the function or industry.
- The successful candidate is expected to have at least 10 years\’ related working experience in field sales and dealing with Global System Integrators, Advisory Firms, Solution and/or implementation partners
- Full mastery in area of strategic alternative routes to market and enterprise indirect selling.
- Provides leadership/direction to others as necessary.
- Ability to work with direct and indirect reporting lines in highly matrixed environments.
- A roll up sleeve attitude to getting things done to attain the team purpose and growth objectives.
- This individual will be responsible for joint selling and lead the effective collaboration of \”deal level\” strategies & tactics between sales and partners at both new and existing customers to drive new logos & NNACV \’Sourced-Influence\’ revenue.
- Work strategically to identify new industry specific \’use cases and solutions\’ with key partners.
- Develop world class business plans with associated QBR governance & exec sponsorship with the targeted global partners to include committed targets & shared metrics.
- Align, localize and execute joint GTM strategy and multi-year regional business plans with targeted partners in the partner community, as well as ensuring development of compelling JOINT GTM value propositions aligned to NOW\’s Primary Workflows
- Demonstrable track record of achieving and exceeding targets whilst managing a strategic portfolio of partnerships.
- Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to \’inspect what we expect.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Senior Director, GPC Leader, EMEA UKI employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, GPC Leader, EMEA UKI
✨Tip Number 1
Familiarise yourself with ServiceNow's AI-enhanced technology and how it integrates into work processes. Understanding their platform will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ServiceNow, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed partnerships and driven revenue growth in previous roles. Tailoring your experiences to align with the job description will showcase your suitability for the position.
✨Tip Number 4
Stay updated on market trends and competitive insights relevant to ServiceNow's ecosystem. Being knowledgeable about the industry landscape will allow you to engage in meaningful conversations and demonstrate your strategic thinking.
We think you need these skills to ace Senior Director, GPC Leader, EMEA UKI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in channel strategy, partner management, and team leadership. Use specific examples that demonstrate your ability to drive results and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your experience aligns with the job description, particularly your expertise in AI integration and strategic partnerships.
Showcase Leadership Skills: Emphasise your leadership experience in your application. Provide examples of how you've led teams, developed talent, and fostered a high-performance culture in previous roles.
Highlight Data-Driven Insights: Mention your ability to use data-driven analysis to refine strategies and optimise partner engagement. Include any relevant metrics or achievements that showcase your analytical skills.
How to prepare for a job interview at ServiceNow
✨Understand the Company and Its Culture
Before your interview, take some time to research ServiceNow's mission, values, and recent developments. Understanding their culture will help you align your answers with what they value, showing that you're a good fit for the team.
✨Prepare for AI Integration Questions
Given the emphasis on AI in this role, be ready to discuss your experience with AI-powered tools and how you've integrated them into work processes. Prepare specific examples that demonstrate your critical thinking and problem-solving skills in this area.
✨Showcase Your Leadership Experience
As a Senior Director, you'll need to lead and inspire a team. Be prepared to share examples of how you've successfully managed teams in the past, focusing on your coaching style and how you've fostered a high-performance culture.
✨Demonstrate Strategic Thinking
This role requires a strategic mindset, especially in developing partnerships and go-to-market strategies. Prepare to discuss your approach to identifying new opportunities and how you've successfully executed business plans in previous roles.
