At a Glance
- Tasks: Drive product value and build trusted relationships with customers.
- Company: Join a leading tech company focused on customer success.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Inclusive workplace with growth opportunities and a commitment to diversity.
- Why this job: Make a real impact by helping customers achieve their transformational goals.
- Qualifications: 5+ years in account management or sales, with strong problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
What you get to do in this role:
- You partner with our initial customers to drive product value.
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
- You partner cross‑functionally to translate business needs and product requirements into new solutions for customers.
- You will evolve and iterate on our customer onboarding strategy.
- You work with internal teams and customers to drive adoption, engagement and growth.
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
Qualifications:
- You have 5+ years of account management, implementation, or sales experience in software/SaaS.
- You have experience in explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience.
- You have experience supporting deployments with large enterprise customers.
- Process focused with strong problem‑solving ability - always searching for a smarter, better way to achieve a goal.
- You have experience building strong internal and external relationships, including with senior‑level executives throughout companies.
- You are diplomatic, have tact and you are poised under pressure.
- You possess a voracious appetite to learn and grow.
- You have completed a Bachelor’s degree.
- You are willing to travel 10‑25% of the time.
Senior Customer Success Manager Enterprise - Moveworks employer: ServiceNow
At Moveworks, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our comprehensive onboarding strategies and continuous learning opportunities, ensuring that you can thrive in your role as a Senior Customer Success Manager. Located in a vibrant area, we offer a dynamic environment where you can build meaningful relationships with clients and colleagues alike, all while driving impactful solutions for enterprise customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager Enterprise - Moveworks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ServiceNow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ServiceNow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager Enterprise - Moveworks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ServiceNow:Your cover letter is your chance to shine! Tell us why you want to work at ServiceNow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ServiceNow!
How to prepare for a job interview at ServiceNow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
