At a Glance
- Tasks: Drive CRM sales success in the Telco & Technology sector and build strong client relationships.
- Company: Join ServiceNow, a global leader in innovative AI technology transforming how we work.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and customer satisfaction.
- Why this job: Be at the forefront of tech innovation and make a real impact on customer engagement.
- Qualifications: 8+ years in solution sales with deep CRM and industry knowledge.
The predicted salary is between 60000 - 80000 € per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Solution Sales Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.
What you will get to do in this role:
- Oversee development and growth of assigned accounts in the Telco & Technology industry, including development and deployment of territory resources.
- Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
- Develop relationships with multiple C‑suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi‑workflow solution(s).
- Arrange and conduct initial Executive and CxO discussions and position meetings.
- Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform.
- Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes‑based solutions to our clients and prospects.
- In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars.
- Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition.
- Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales.
- Sales process management and opportunity closure.
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams.
Qualifications
To be successful in this role you have:
- Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor.
- 8+ years of sales experience within complex software or platform solutions.
- An understanding of the CRM, CX or CSM solution‑related business processes.
- Deep industry knowledge of the Telco and technology market essential.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
- Experience leading virtual or matrixed teams.
- Ability to understand broad, macro‑level business IT needs for a prospective client.
- Experience establishing trusted relationships with current and prospective clients and other teams.
- Ability to produce new business, negotiate deals, and maintain healthy C‑Level relationships.
- Able to thrive in a fast paced, growing, deadline driven environment.
- Willingness to go above and beyond to win in the market against stiff competition.
- Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences.
- Ability to forge strong business relationships and connect with both C‑level execs at customers as well as with individuals in ServiceNow internal and external eco‑system.
- Excellent communication and presentation skills.
- Regional travel required, offices in Staines and London Bridge where regular attendance is expected.
Senior CRM Account Executive - Telco & Technology employer: ServiceNow
ServiceNow is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in a flexible work environment. With a commitment to professional growth, employees have access to extensive training and development opportunities, while the company's focus on cutting-edge technology ensures that team members are at the forefront of industry advancements. Located in vibrant areas like Staines and London Bridge, ServiceNow offers a dynamic workplace where creativity and teamwork drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Account Executive - Telco & Technology
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Telco & Technology space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior CRM Account Executive role.
✨Tip Number 2
Show off your expertise! Prepare to discuss how you've successfully managed C-suite relationships and driven sales in previous roles. Be ready to share specific examples that highlight your skills in solution sales and customer engagement.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your pitch. Focus on articulating your understanding of CRM solutions and how they can transform businesses, especially in the context of AI integration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at ServiceNow and contributing to our mission of making the world work better.
We think you need these skills to ace Senior CRM Account Executive - Telco & Technology
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior CRM Account Executive role. Highlight your experience in solution sales, especially within the Telco and technology sectors. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention any relevant experience with CRM or customer engagement solutions.
Showcase Your Achievements:When detailing your work experience, focus on your achievements rather than just responsibilities. Use numbers and specific examples to demonstrate how you've driven success in previous roles. We love seeing quantifiable results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're serious about joining our team at StudySmarter!
How to prepare for a job interview at ServiceNow
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems and how they integrate with customer engagement processes. Brush up on ServiceNow's CRM Workflows products and be ready to discuss how they can benefit potential clients in the Telco and Technology sectors.
✨Build Relationships Before the Interview
Try to connect with current employees or industry professionals who have experience with ServiceNow. This can give you insights into the company culture and expectations, plus it might help you get a referral, which can be a great advantage.
✨Prepare for C-Level Conversations
Since you'll be engaging with C-suite executives, practice articulating complex ideas in simple terms. Prepare examples of how you've successfully managed relationships with high-level stakeholders in the past, showcasing your ability to communicate effectively.
✨Showcase Your Sales Strategy Skills
Be ready to discuss your approach to developing sales strategies and managing accounts. Think of specific examples where you've created successful sales plans or navigated complex sales cycles, especially in the tech or telecom industries.
