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- Tasks: Support large-scale strategic initiatives and ensure seamless execution across multiple business units.
- Company: Join a dynamic organisation focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by driving strategic projects and enhancing employee engagement.
- Qualifications: Strong collaboration skills and experience in project management preferred.
- Other info: Fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly proactive Programme & Projects Support professional to enable the successful delivery of large-scale strategic initiatives. This role plays a critical part in ensuring that enterprise events, programs, and ongoing initiatives are executed seamlessly across multiple business units, with a strong focus on alignment, communication, and continuous improvement.
Responsibilities
- Lead operational support for major strategic, company-wide events, ensuring logistics, content development, stakeholder alignment, and execution are delivered to a high standard and on schedule.
- Act as a central coordination point across multiple business units, partnering closely with Enablement, Marketing, Communications, and other functions to ensure priorities, dependencies, and deliverables remain aligned.
- Manage ongoing strategic programs end-to-end, from planning and execution through to tracking progress, managing risks, and driving follow-through on outcomes.
- Serve as a key point of contact to connect related strategic initiatives, proactively identifying overlaps, dependencies, and opportunities for alignment across programs.
- Document, standardize, and continuously improve processes, leveraging new tools and technologies to increase efficiency, scalability, and clarity across ways of working.
- Identify and support programs that improve employee experience and engagement, using insights from delivery and stakeholder feedback to recommend enhancements.
- Track milestones, actions, and risks, escalating issues where required to ensure timely delivery of strategic objectives.
- Support internal communications and executive reporting, ensuring updates, outcomes, and decisions are clearly captured and shared with relevant stakeholders.
Qualifications
- Outcome-focused, with the ability to translate strategic intent into practical execution and measurable results.
- Highly collaborative, confident working across diverse teams and senior stakeholders in a matrixed environment.
- A self-starter who thrives in dynamic, fast-moving environments and is comfortable managing ambiguity.
- Structured and detail-oriented, with a strong ability to bring clarity, organization, and discipline to complex initiatives.
- Trusted and diplomatic, able to handle sensitive information and navigate competing priorities with professionalism.
- Curious and improvement-driven, actively seeking better ways of working through process refinement and technology adoption.
- A clear and confident communicator, able to refine complex information for executive-level audiences.
Preferred qualifications:
- PRINCE2, PMP, or similar project management certification.
- Experience supporting enterprise-wide programs, strategic events, or transformation initiatives.
- Exposure to governance frameworks, executive forums, or large-scale organizational initiatives.
Programme & Projects Support Officer – Strategic Initiatives & Governance employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme & Projects Support Officer – Strategic Initiatives & Governance
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show us you’re genuinely interested in what we do and how you can contribute to our strategic initiatives.
✨Tip Number 3
Practice your communication skills. Being able to convey complex ideas clearly is key, especially when dealing with senior stakeholders. Try explaining your past projects to friends or family!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Programme & Projects Support Officer – Strategic Initiatives & Governance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Programme & Projects Support role. We want to see how you can bring value to our strategic initiatives!
Showcase Your Collaboration Skills: Since this role involves working across multiple business units, emphasise your experience in collaborative projects. Share examples of how you've successfully partnered with diverse teams to achieve common goals.
Be Clear and Concise: When writing your application, keep it structured and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ServiceNow
✨Know Your Strategic Initiatives
Before the interview, dive deep into the company's strategic initiatives and governance frameworks. Understand how they align with the role of a Programme & Projects Support Officer. This will help you articulate how your skills can contribute to their goals.
✨Showcase Your Collaboration Skills
Since this role involves working across multiple business units, be ready to share examples of how you've successfully collaborated in the past. Highlight your experience in managing diverse teams and stakeholders, and how you ensured alignment and communication.
✨Demonstrate Your Detail Orientation
Prepare to discuss how you manage complex projects with a structured approach. Bring examples that showcase your ability to track milestones, manage risks, and ensure timely delivery. This will demonstrate your capability to bring clarity and organisation to their initiatives.
✨Be Curious and Improvement-Driven
Express your eagerness to refine processes and adopt new technologies. Share instances where you've identified opportunities for improvement in previous roles. This will resonate well with their focus on continuous improvement and employee engagement.
