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- Tasks: Support strategic initiatives and ensure seamless execution of major company-wide events.
- Company: Join ServiceNow, a global leader in innovative AI technology.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving strategic projects and enhancing employee experiences.
- Qualifications: Strong collaboration skills and experience in project management preferred.
- Other info: Dynamic environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly proactive Programme & Projects Support professional to enable the successful delivery of large-scale strategic initiatives. This role plays a critical part in ensuring that enterprise events, programs, and ongoing initiatives are executed seamlessly across multiple business units, with a strong focus on alignment, communication, and continuous improvement.
Responsibilities
- Lead operational support for major strategic, company-wide events, ensuring logistics, content development, stakeholder alignment, and execution are delivered to a high standard and on schedule.
- Act as a central coordination point across multiple business units, partnering closely with Enablement, Marketing, Communications, and other functions to ensure priorities, dependencies, and deliverables remain aligned.
- Manage ongoing strategic programs end-to-end, from planning and execution through to tracking progress, managing risks, and driving follow-through on outcomes.
- Serve as a key point of contact to connect related strategic initiatives, proactively identifying overlaps, dependencies, and opportunities for alignment across programs.
- Document, standardize, and continuously improve processes, leveraging new tools and technologies to increase efficiency, scalability, and clarity across ways of working.
- Identify and support programs that improve employee experience and engagement, using insights from delivery and stakeholder feedback to recommend enhancements.
- Track milestones, actions, and risks, escalating issues where required to ensure timely delivery of strategic objectives.
- Support internal communications and executive reporting, ensuring updates, outcomes, and decisions are clearly captured and shared with relevant stakeholders.
- Continuously assess how initiatives are operating, identifying opportunities to streamline execution, improve governance, and enhance impact.
Qualifications
- Outcome-focused, with the ability to translate strategic intent into practical execution and measurable results.
- Highly collaborative, confident working across diverse teams and senior stakeholders in a matrixed environment.
- A self-starter who thrives in dynamic, fast-moving environments and is comfortable managing ambiguity.
- Structured and detail-oriented, with a strong ability to bring clarity, organization, and discipline to complex initiatives.
- Trusted and diplomatic, able to handle sensitive information and navigate competing priorities with professionalism.
- Curious and improvement-driven, actively seeking better ways of working through process refinement and technology adoption.
- A clear and confident communicator, able to refine complex information for executive-level audiences.
Preferred qualifications
- PRINCE2, PMP, or similar project management certification.
- Experience supporting enterprise-wide programs, strategic events, or transformation initiatives.
- Exposure to governance frameworks, executive forums, or large-scale organizational initiatives.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Programme & Projects Support Officer - Strategic Initiatives & Governance - 12 months FTC employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme & Projects Support Officer - Strategic Initiatives & Governance - 12 months FTC
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Programme & Projects Support Officer - Strategic Initiatives & Governance - 12 months FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Programme & Projects Support Officer role. Highlight any relevant project management experience and your ability to work collaboratively across teams.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects or initiatives in the past, and don’t forget to show your enthusiasm for our mission!
Showcase Your Communication Skills: Since this role involves a lot of coordination and communication, make sure your application showcases your ability to convey complex information clearly. Use concise language and structure your application well to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at ServiceNow
✨Know Your Strategic Initiatives
Before the interview, dive deep into the company's strategic initiatives and governance frameworks. Understand how they align with the role of Programme & Projects Support Officer. This will help you demonstrate your knowledge and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Collaboration Skills
Since this role requires working across diverse teams, prepare examples that highlight your collaborative experiences. Think about times when you successfully partnered with different departments or stakeholders to achieve a common goal. This will illustrate your ability to thrive in a matrixed environment.
✨Be Ready for Dynamic Scenarios
Expect questions that assess your adaptability in fast-moving environments. Prepare to discuss how you've managed ambiguity in past projects. Share specific instances where you had to pivot quickly and still deliver results, showcasing your self-starter attitude.
✨Communicate Clearly and Confidently
Practice refining complex information into clear, concise messages. You might be asked to explain a complicated project or initiative during the interview. Being able to communicate effectively, especially for executive-level audiences, will set you apart as a strong candidate.
