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- Tasks: Lead and execute large-scale programmes, ensuring alignment with business goals and customer value.
- Company: Join a global leader in AI-enhanced technology with a collaborative culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving transformative outcomes through innovative solutions.
- Qualifications: 15+ years in program management, strong leadership, and excellent communication skills.
- Other info: Dynamic environment with a focus on AI integration and career advancement.
The predicted salary is between 72000 - 108000 ÂŁ per year.
The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs—often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands‑on when needed—rolling up their sleeves to drive progress, solve problems, and ensure success.
- Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
- Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
- Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
- Build and maintain strong relationships with executives, partners, and customers; provide executive‑level updates and act as a trusted advisor, guiding the customer on actions required for success.
- Foster a high‑performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
- Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers.
- Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
- Support pre‑sales by shaping solutions, contributing to proposals, assessing delivery risks and leading the efforts around program structure and governance for large opportunities.
- Champion the adoption of AI‑driven delivery methodologies to accelerate implementations.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
- 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
- Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings.
- Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address; familiarity with ServiceNow product configuration is a plus.
- Demonstrated success in providing oversight for multi‑million‑dollar, multi‑project programs for strategic accounts.
- Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision‑making.
- Extensive experience in supporting customers through business transformations (OCM) and guiding them through high‑level organizational change elements while driving technical transformation.
- Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
- Excellent communication, negotiation, and executive stakeholder management skills.
- Project Management certification (PMI – PgMP, MSP or equivalent) and Agile/Scrum/SAFe experience is a plus.
- Ability to travel as required (up to 50%).
Join us as we pursue our purpose to make the world work better for everyone.
Program Director employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to walk in feeling confident and ready to show them why you’re the perfect fit for the Program Director role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past experiences that demonstrate your leadership and problem-solving abilities. We believe that showcasing your journey can really make you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Program Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Director role. Highlight your experience in managing complex programmes and how you've successfully delivered transformative outcomes, especially using the ServiceNow platform.
Showcase Your Leadership Skills: We want to see your strategic leadership abilities shine through. Share examples of how you've led teams, engaged stakeholders, and fostered a high-performance culture in previous roles. This is your chance to demonstrate your hands-on approach!
Highlight Your AI Experience: Since we're keen on integrating AI into our processes, make sure to mention any relevant experience you have with AI-driven methodologies. Whether it's automating workflows or leveraging AI insights, we want to know how you've used these tools to drive success.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're serious about joining our team at StudySmarter!
How to prepare for a job interview at ServiceNow
✨Know Your Program Inside Out
Before the interview, dive deep into the specifics of the role and the company’s programs. Understand how they align with business goals and customer value. Be ready to discuss how your experience can directly contribute to their strategic direction.
✨Showcase Your Leadership Style
As a Program Director, your leadership approach is crucial. Prepare examples that highlight your ability to foster a high-performance team culture and how you've successfully managed complex projects in the past. This will demonstrate your capability to lead and inspire others.
✨Engage with AI Integration Insights
Given the emphasis on AI-driven methodologies, be prepared to discuss your experience with integrating AI into program delivery. Share specific instances where you’ve leveraged AI tools to enhance decision-making or streamline processes, showcasing your forward-thinking mindset.
✨Build Rapport with Stakeholders
Strong relationships are key in this role. Think about how you can establish trust with executives and partners during the interview. Prepare to share your strategies for stakeholder engagement and how you’ve acted as a trusted advisor in previous roles.
