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- Tasks: Build and manage partner practices to drive growth and success.
- Company: Join a global leader in AI-enhanced technology, transforming how we work.
- Benefits: Flexible work options, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by collaborating with partners to innovate and grow.
- Qualifications: Experience with AI integration and strong communication skills.
- Other info: Dynamic work environment with a focus on inclusivity and career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus.
- Sell, solve, deliver growth.
- Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
- Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
- Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
- Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS/EMEA/APJ).
- Direct/align partner's investment in ServiceNow with areas of greatest opportunities.
- Aligns partner's corporate mission and goals with the people, programs and resources at ServiceNow.
- Ensure alignment with ServiceNow's Partner Industry Solutions strategy and, where applicable, Service Provider programs.
- Accelerate Workflow and Now Platform "Practice" growth via joint GTM plans with associated investment aligned to ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
- Drive regular partner cadence including pipeline reviews, operational excellence, QBRs and EBCs to drive partner and ServiceNow executive alignment.
- Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co‑delivery plan.
- Collaborate with Marketing teams on both sides to build and execute joint closed‑loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
- Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
- Effectively coach & enable partners both remotely and face to face as needed.
- Communicate Partner Programs' Requirements & Benefits across the ecosystem.
- Provide Day-to‑Day Management of Partner Ecosystem.
- Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed.
- Conduct Quarterly and Bi‑annual Business Reviews.
- Develop Partner Business Case + Program Roadmaps.
- Articulate investment areas needed to both enter and progress through the partner program.
- Execute Remediation Plans.
- Enhance & Manage Partner Portal and Other Systems.
- Work Towards Partner Revenue Goals through Teaming & Subcontracting.
- Build and Maintain Relationships Between the PDC and the Partner ecosystem.
- Participate in Marketing Events.
- Approximately 10% travel.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Partner Manager employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission of making the world work better for everyone.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience can help build partner practices and drive growth. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Partner Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Manager role. Highlight your experience with partner ecosystems and any relevant AI integration skills. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven growth or improved processes in previous roles. This helps us understand your impact and potential.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate clarity, and it makes it easier for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ServiceNow
✨Know Your Partners
Before the interview, research the specific partners you’ll be working with at ServiceNow. Understand their business models, strengths, and how they align with ServiceNow's goals. This will help you demonstrate your ability to build strong partner practices and show that you're ready to hit the ground running.
✨Showcase Your AI Knowledge
Since the role involves integrating AI into work processes, be prepared to discuss your experience with AI-powered tools and how you've used them to solve problems or improve decision-making. Bring examples of how you've leveraged AI in past roles to drive growth or efficiency.
✨Prepare for Collaboration
This position requires cross-functional collaboration, so think of examples where you've successfully worked with different teams or stakeholders. Be ready to discuss how you manage communication and ensure everyone is aligned towards common goals, especially in a partner ecosystem.
✨Demonstrate Strategic Thinking
ServiceNow is looking for someone who can develop and execute capacity plans. Prepare to talk about your strategic planning skills, including how you've set targets, assessed partner capabilities, and driven growth through effective business planning. Use specific metrics or outcomes to illustrate your success.
