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- Tasks: Lead a team to build strong customer relationships and drive value with AI solutions.
- Company: Moveworks, a leader in AI-driven customer success.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Join a fast-paced, innovative company where your leadership can shine.
- Why this job: Make a real impact by guiding teams and shaping customer success strategies.
- Qualifications: 7+ years in customer success and experience managing teams.
The predicted salary is between 70000 - 90000 £ per year.
As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. You will influence the strategic direction for your team's customer engagements, coach CSMs to be trusted AI advisors, and own retention outcomes across a growing book of enterprise business. This is a role for a leader who understands how to guide and bring high-value customer outcomes to life — and how to build the team to do it at scale.
What you'll do
- Lead and develop your team
- Own retention and growth outcomes
- Drive strategic value and C‑level partnerships
- Build process and scale what works
Qualifications
- 7+ years in Customer Success, Account Management, or a related customer-facing role in B2B SaaS — with meaningful time spent at the enterprise or strategic tier
- 2+ years directly managing a team of CSMs; ideally a smaller team of senior ICs rather than a large team of early‑career CSMs
- Hands‑on ownership of accounts at $1M+ in ARR
- Proven experience managing through a genuine customer crisis
- Demonstrated ability to build and sustain executive relationships at the C‑suite and VP level
- Experience influencing cross‑functionally at a senior level
- Experience developing value narratives and business cases that articulate ROI
- A bias for action, a passion for operational excellence, and a genuine commitment to customer outcomes
How you Operate
- High agency: you take ownership, remove blockers independently, and find creative solutions when the playbook doesn't have an answer
- Everything with urgency: you operate with a bias toward speed and make decisions decisively
- Resourceful and resilient: you've been through difficult moments with customers or teams
- Candid and direct: you set clear expectations, follow up relentlessly, and don't soften feedback
- Comfortable with ambiguity: you can lead a team through uncertainty and change without losing momentum or morale
- Self‑sufficient: you don't need a fully built infrastructure to start delivering
Manager, Customer Success Management - Moveworks employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success Management - Moveworks
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they position themselves in the market. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Manager, Customer Success Management. Highlight your leadership skills and how you've driven customer success in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you top of mind for the hiring team. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
We think you need these skills to ace Manager, Customer Success Management - Moveworks
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Customer Success role. Highlight your experience in leading teams and driving customer success, as well as any specific achievements that align with what Moveworks is looking for.
Showcase Your Leadership Skills: In your application, emphasise your ability to mentor and develop a team. Share examples of how you've built a high-performance culture and navigated challenges, as this will resonate with our focus on leadership.
Demonstrate Your Customer-Centric Approach: We want to see how you’ve built strong relationships with customers at the executive level. Include stories that illustrate your ability to act as a trusted advisor and drive measurable outcomes for clients.
Be Authentic and Engaging: Let your personality shine through in your written application. We appreciate candidness and a direct approach, so don’t be afraid to show us who you are and why you’re passionate about customer success!
How to prepare for a job interview at ServiceNow
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Be ready to discuss how you've influenced these outcomes in your previous roles, as this will show your understanding of the importance of customer retention and growth.
✨Demonstrate Leadership Experience
Prepare specific examples of how you've led and developed teams in the past. Highlight your approach to mentoring Customer Success Managers and how you’ve built a culture of trust and accountability. This will resonate well with the hiring team looking for a strong leader.
✨Showcase Your Relationship-Building Skills
Be ready to share stories about how you've built executive relationships at the C-suite level. Discuss your strategies for becoming a trusted advisor and how you've navigated complex customer situations. This will illustrate your capability to manage high-stakes accounts effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges, such as a customer crisis or a failed implementation. Think through your past experiences and be prepared to articulate your thought process and the outcomes. This will demonstrate your problem-solving skills and resilience.