At a Glance
- Tasks: Drive product value and build trusted relationships with executive sponsors.
- Company: Join a global leader in AI-enhanced technology, transforming how we work.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace with a focus on accessibility and career development.
- Why this job: Make a real impact by helping customers achieve transformational goals.
- Qualifications: 5+ years in account management or sales, strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- You partner with our initial customers to drive product value.
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
- You will evolve and iterate on our customer onboarding strategy.
- You work with internal teams and customers to drive adoption, engagement and growth.
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
Qualifications
To be successful in this role you have:
- You have 5+ years of account management, implementation, or sales experience in software/SaaS.
- You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
- You have experience supporting deployments with large enterprise customers.
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
- You are diplomatic, have tact and you are poised under pressure.
- You possess a voracious appetite to learn and grow.
- You have completed a Bachelor’s degree.
- You are willing to travel 10-25% of the time.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Senior Customer Success Manager Enterprise - Moveworks in London employer: ServiceNow
ServiceNow is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to drive meaningful change in the enterprise software landscape. With a strong commitment to employee growth, flexible work arrangements, and a diverse, inclusive environment, ServiceNow offers a unique opportunity for professionals to thrive while making a significant impact on customer success. Join us in sunny San Diego, where you can be part of a visionary team dedicated to transforming how the world works.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager Enterprise - Moveworks in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can drive product value and improve customer experience with confidence!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built strong relationships and tackled challenges in previous roles. We love hearing about your journey and how it aligns with our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are eager to make the world work better for everyone.
We think you need these skills to ace Senior Customer Success Manager Enterprise - Moveworks in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in account management and how you've driven product value for customers, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills:We love a good problem-solver! In your application, share specific examples of how you've tackled challenges in previous roles. This will show us that you have the knack for finding smarter ways to achieve goals.
Emphasise Relationship Building:Building strong relationships is key in this role. Make sure to mention your experience working with senior-level executives and how you've developed trusted advisor relationships in the past. We want to see your diplomatic side!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at ServiceNow
✨Know Your Product Inside Out
Before the interview, make sure you understand Moveworks' offerings and how they integrate with ServiceNow's platform. Familiarise yourself with their AI-enhanced technology and think about how you can drive product value for customers.
✨Build Your Customer Success Stories
Prepare specific examples from your past experience where you've successfully managed customer relationships or driven adoption of a product. Highlight how you’ve acted as a trusted advisor and helped clients achieve their goals.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Think of scenarios where you identified issues and implemented solutions that improved customer experience or engagement, especially in a SaaS environment.
✨Engage with Executive Presence
Since you'll be working with senior-level executives, practice articulating your thoughts clearly and confidently. Demonstrate your diplomatic skills and ability to remain poised under pressure during the interview.
