Senior Technical Customer Success Manager (Veza) in Kennington

Company DescriptionVeza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data.
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Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications.
With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026.
The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.
For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.Job DescriptionThe Senior Customer Success Manager is responsible for the end-to-end success of a defined portfolio of enterprise customers.
This role carries direct accountability for customer outcomes, including executive alignment, realized business value, platform adoption, renewal readiness, and expansion identification.Operating with extreme ownership, this role brings structure to complex environments, drives measurable results, and orchestrates internal resources without requiring direction.We hire builders and owners–not coordinators.This is a leadership-caliber individual contributor role, deployed against a limited number of accounts to enable deeper executive engagement and measurable customer outcomes.Role ScopeOwn a mixed portfolio of approximately 10-20 strategic enterprise and mid-market customersOperate within a high-touch engagement model where depth of partnership is prioritized over volumeEngage regularly with CIO, CISO, and senior technology leadershipDirectly influence renewal outcomes, expansion opportunities, and executive satisfactionSupport customers operating in complex, highly integrated environmentsIdentify material risk multiple quarters ahead of renewal cycles and drive coordinated mitigationCore ResponsibilitiesExtreme Ownership of Customer OutcomesServe as the accountable leader for the health, trajectory, and commercial posture of each assigned customer.Establish clear success criteria and align internal execution accordingly.Drive customers from deployment to durable operational reliance.Orchestrate the resources required to achieve customer outcomes.Treat each customer as a business, balancing advocacy with commercial responsibility.Executive EngagementBuild trusted advisor relationships with CIO, CISO, and senior stakeholders.Deliver Executive Business Reviews grounded in measurable business outcomes.Align platform capabilities to strategic initiatives such as security posture, regulatory readiness, and operational resilience.Guide executive decision-making through insight and credible challenge when necessary.Value RealizationBuild and govern multi-year Success Plans for every strategic