At a Glance
- Tasks: Own and develop the ServiceNow platform, driving innovation and automation.
- Company: Join a forward-thinking tech company with a focus on collaboration and growth.
- Benefits: Enjoy 25 days holiday, flexible working, and top-notch tech resources.
- Other info: Remote role with occasional travel to our London office for team events.
- Why this job: Lead exciting projects that shape the future of service efficiency and user experience.
- Qualifications: Extensive ServiceNow experience and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Key Responsibilities
- Platform Ownership and Development: Own the end‑to‑end ServiceNow platform strategy, ensuring alignment with enterprise architecture, transformation plans, and evolving business requirements. Oversee configuration, customisation, and optimisation across CSM, SMP, ITOM, AI Assist and other modules, ensuring best practice. Drive platform governance including development frameworks, sprint quality standards, version control, release planning, and design/architecture assurance. Identify and champion automation and AI opportunities, including NowAssist, generative AI, and workflow automation to enhance service efficiency and user experience. Ensure platform security, regulatory compliance (GDPR, ISO standards), and robust resilience across environments. Oversee integrations and API strategies in partnership with architects and technical teams. Manage platform change and risk.
- Leadership: Support our multidisciplinary ServiceNow team (Architects, Developers, Administrators) fostering a strong engineering culture and continuous improvement. Mentor team members and ensure clear performance governance, role clarity, and skills progression. Act as the senior escalation point for issues, ensuring timely and effective resolution.
- Stakeholder Collaboration: Partner with business leaders, product owners and senior managers to gather requirements, shape demand, and translate priorities into a clear roadmap. Collaborate with the CTO and CIO on customer‑facing innovation, portals, and operations. Work with the Head of Internal IT to ensure underlying infrastructure supports platform performance and availability. Support the ServiceNow User Forum and cultivate a network of ServiceNow champions across the organisation.
- Performance Monitoring, Reporting and Compliance: Define and track KPIs including stability, uptime, adoption, feature utilisation, and time‑to‑value metrics. Provide regular reporting, insight, and improvement recommendations to the CIO and senior leadership team. Ensure strong patching, vulnerability management, access controls, and compliance processes.
- Innovation, AI and Future Value: Drive the adoption of AI, automation, and workflow optimisation using the latest ServiceNow capabilities. Lead the creation of AI‑driven user stories, agent models, and governance practices to safely scale AI across business functions. Champion a culture of experimentation, modern engineering, and platform innovation.
Essential Skills:
- ServiceNow Administrator
- Extensive ServiceNow experience driving platform growth and transformation
- Experience leading on ServiceNow
- Understanding of ServiceNow architecture, configuration, and enterprise module usage
- Experience managing the wider platform (roadmap, business requirements and outsource partner engagement)
This will be a remote based role however occasional travel may be required for team, vendor, or customer meetings. This is normally held in our London office (Holborn).
Benefits:
- 25 days holiday (excluding bank holidays) + Birthday Off
- Flexible working – we consider written requests for flexible working to support work/life balance
- Virtual working – support for remote work arrangements
- Top‑tech – staff receive leading services and solutions, including best‑of‑breed software and hardware
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
ServiceNow Platform Owner in Guildford employer: ServiceNow
As a ServiceNow Platform Owner, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our remote-first culture, complemented by occasional team gatherings in our Holborn office, fosters a strong sense of community while offering flexible working arrangements to support your work/life balance. With a commitment to cutting-edge technology and a focus on continuous improvement, we provide ample opportunities for professional development and a range of attractive benefits, including generous holiday allowances and health cash plans.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Owner in Guildford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ServiceNow values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ServiceNow might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ServiceNow!
✨Direct Apply to ServiceNow
Let's not forget to apply directly through the ServiceNow website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Platform Owner in Guildford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ServiceNow.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ServiceNow. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ServiceNow
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
