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For Companies At a Glance
- Tasks: Lead transformative change initiatives and empower teams to embrace innovation.
- Company: Join a global leader in AI-enhanced technology with a mission to improve work for everyone.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of work and driving enterprise transformations.
- Qualifications: 7+ years in change management and experience leading teams through transformation.
- Other info: Inclusive culture with a focus on collaboration and continuous learning.
The predicted salary is between 43200 - 72000 ÂŁ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Design Enterprise Change Strategy
- Apply Prosci methodology (ADKAR, 3-Phase Process) to assess impact, formulate strategies, develop plans
- Conduct change readiness assessments across 1,000+ consultants globally across four geographies
- Create integrated roadmaps sequencing multiple initiatives
- Embed change management into PMO project governance
- Develop change strategies for deploying AI agents and third‑party tools (Klarity, Auctor) into consultants day to day operational patterns
- Build measurement frameworks tracking ADKAR progress
- Identify and address resistance early with targeted interventions
- Celebrate wins and amplify success stories
Build & Lead OCM Team
- Manage 7-8 professionals: change managers, communications specialists, training developers, analysts
- Develop team capabilities in Prosci, ServiceNow, AI/ML concepts
- Balance workload across concurrent initiatives
- Foster collaboration with PMO, Delivery Acceleration, business leaders
Create Communications & Training
- Oversee multi‑channel campaigns building awareness and engagement
- Answer consultant questions: Why change? What’s in it for me? How does this affect my work?
- Partner on learning experiences: e‑learning, workshops, coaching in alignment with Service Now global learning standards
- Develop role‑specific enablement materials
Measure Impact
- Use Prosci tools to diagnose ADKAR gaps and design interventions
- Analyze adoption patterns and identify resistance points
- Report to PMO and executives on progress, risks, actions
- Conduct post‑implementation reviews and capture lessons learned
Enable Leaders & Champions
- Equip executive sponsors with tools and coaching
- Develop middle managers as change leaders
- Build change champion network among influential consultants
- Create safe spaces for questions and peer learning
- Hold leaders accountable for change behaviours
Qualifications Required
- 7+ years OCM experience leading enterprise transformations
- 3+ years managing OCM teams
- Track record driving adoption across 1,000+ people
- Management consulting background
- Excellent communication and storytelling
- Data‑driven measurement approach
Nice to Have
- Certified Change Management Professional CCMP certification (ACMP)
- AI/ML adoption or digital transformation experience
- Adult learning/instructional design knowledge
- ServiceNow platform knowledge
- Change management software experience
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Director, Organizational Change Management employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Organizational Change Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at ServiceNow or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand how ServiceNow approaches change management and be ready to discuss how your experience aligns with their mission to make the world work better.
✨Tip Number 3
Showcase your skills in action! If you have examples of successful change management initiatives, be ready to share them during interviews. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at ServiceNow.
We think you need these skills to ace Director, Organizational Change Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in organisational change management. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Storytelling Skills: Since communication is key in this role, use your application to demonstrate your storytelling abilities. Share examples of how you've effectively communicated change in previous roles, as this will resonate well with us.
Be Data-Driven: We love a good data-driven approach! Include metrics and outcomes from your past projects to illustrate your impact. This will help us see how you measure success and tackle challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ServiceNow
✨Know Your Change Management Methodologies
Familiarise yourself with the Prosci methodology, especially ADKAR and the 3-Phase Process. Be ready to discuss how you've applied these frameworks in past roles, as this will show your depth of knowledge and practical experience.
✨Showcase Your Leadership Skills
As a Director, you'll be managing a team of change managers and specialists. Prepare examples of how you've successfully led teams in the past, focusing on collaboration, workload management, and fostering a positive team culture.
✨Prepare for Impact Measurement Discussions
Understand how to measure the success of change initiatives using data-driven approaches. Be ready to discuss specific metrics you've used in previous roles to track progress and address resistance, as this aligns with the job's requirements.
✨Communicate Effectively
Since communication is key in change management, practice articulating your thoughts clearly. Prepare to answer questions like 'Why change?' and 'What’s in it for me?' in a way that resonates with different stakeholders, showcasing your storytelling skills.
