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- Tasks: Lead and manage executive-level customer engagements for the EMEA president.
- Company: Join ServiceNow, a global leader in innovative AI-enhanced technology.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and customer satisfaction.
- Why this job: Make a real impact by enhancing customer relationships and driving strategic partnerships.
- Qualifications: 10+ years of sales experience with strong organisational and leadership skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Reporting directly to the EMEA President Chief of Staff, the Customer Advocate will be responsible for the co-design and execution of the EMEA President Customer Engagement program. You are an integral part of the President Of EMEA (POE) office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including:
- Monitoring incoming request and calibration of engagements
- Generating an intentional and impactful funnel of customer engagements (strategic alignment, executive sponsorships, value, maturity)
- Scheduling and preparing briefings with the respective account teams
- Documenting meeting follow-ups and post‑meeting customer communication
The objective of this program is to increase Customer intimacy with selected strategic C‑suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow growth strategy. The successful customer advocate is a great driver of priorities and connector, ensuring efficient, cross‑functional efforts are geared towards impactful & best in class customer engagements. The successful candidate will also provide timely and efficient coordination of P5 / global leadership visits to maximize impact and accelerate relationship strength with our key accounts.
What You Get To Do In This Role
- Lead, organize, and manage executive‑level customer engagements for the EMEA president in line with pipeline maturity and long‑term relationship development priorities
- Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items.
- Work with the COS to elevate key issues that are stalled.
- Ensure best in class executive sponsorship and Deal championing for selected EMEA accounts: including governance, insights, introduction and actions
- Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing C‑suite effectiveness in meetings—ensuring thorough and thoughtful briefing documents, making sure the leader gets docs in a timely manner, working with AEs and Comms lead on customer follow‑up notes, work with sales reps to make sure commitments are completed and follow‑ups schedule
Key Deliverables Include
- Always on program for the EMEA geo
- Executive sponsorship engagement program for the president
- Customer journey and stakeholders power mapping
- Curated library of relevant use cases to be reused and improved over time
- Champion automation of “engage app” workflow
- One source of truth/ 360 degrees view of the customer engagements
- Dashboard of past customer engagements
- KPI Streamlined and efficient leverage of P5 visits, partners, governmental affairs and speaking opportunity
Qualifications
- Minimum 10+ years of sales experience with a natural affinity to drive deals forward
- Outstanding organisational skills, balancing priorities and short‑mid term objectives
- Attention to detail
- Superb leadership and influencing skills
- Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem‑solver mindset
- Sharp business judgment, ability to see “big picture” and to prioritize
- Executive presence, strong verbal and written communication (English native/ professional proficiency)
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Customer Advocate - President's Office employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocate - President's Office
✨Tip Number 1
Network like a pro! Reach out to current employees at ServiceNow on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can articulate how your skills align with their mission to make the world work better for everyone.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Advocate role. Highlight your experience in managing executive-level engagements and your knack for building strong relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and show your commitment.
We think you need these skills to ace Customer Advocate - President's Office
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer engagement and making a difference in the EMEA region.
Tailor Your Experience: Make sure to highlight your relevant experience that aligns with the job description. We’re looking for someone who can manage executive-level engagements, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ServiceNow
✨Know Your Customer Engagements
Familiarise yourself with the company's customer engagement strategies. Understand how they prioritise and manage relationships with C-suite executives. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've successfully managed multiple priorities in past roles. Highlight your attention to detail and ability to drive collaboration among diverse teams, as these are crucial for the Customer Advocate position.
✨Prepare Thoughtful Questions
Craft insightful questions about the EMEA President's Customer Engagement program. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of enhancing customer intimacy.
✨Demonstrate Executive Presence
Practice your verbal and written communication skills. Be prepared to articulate your thoughts clearly and confidently, as this role requires strong leadership and influencing abilities. Remember, first impressions matter!