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For Companies At a Glance
- Tasks: Lead client relationships and drive business growth with top accounts.
- Company: Join ServiceNow, a global leader in AI-enhanced technology transforming how we work.
- Benefits: Enjoy flexible work options and a supportive, inclusive culture.
- Why this job: Make an impact by enhancing customer experiences and driving innovation.
- Qualifications: 7+ years in client management; experience with AI integration and executive relationships required.
- Other info: Travel up to 50% may be necessary; equal opportunity employer.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business with a defined set of ServiceNow\’s largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership to clients
- Be the relationship manager between customers and ServiceNow
- Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer\’s strategic outcomes
- Manage all Executive relationships between ServiceNow and assigned clients
- Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients\’ organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI\’s potential impact on the function or industry.
- 7+ years of experience in client management, and aligning account strategies to revenue opportunities
- 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
- Experience achieving sales targets
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for a prospective client
- Travel up to 50% (depending on geography/region)
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Client Director Pharmaceutical employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director Pharmaceutical
✨Tip Number 1
Familiarise yourself with ServiceNow's products and services, especially those related to AI integration. Understanding how these solutions can enhance client operations will help you speak confidently about their benefits during interviews.
✨Tip Number 2
Network with current or former employees of ServiceNow on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Client Director role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage executive relationships and lead virtual teams. Highlighting these skills will show that you are well-equipped for the responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends, particularly in IT Service Management and AI applications. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful discussions during interviews and showcase your expertise.
We think you need these skills to ace Client Director Pharmaceutical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and sales, particularly in IT Service Management or similar fields. Use specific examples that demonstrate your ability to achieve financial targets and manage executive relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your experience with AI integration and managing multi-million-dollar sales solutions aligns with the job requirements. Be sure to mention your strategic leadership skills.
Showcase Relevant Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention specific sales targets you have met or exceeded, and describe how you built trust and relationships at various levels within client organisations.
Prepare for Potential Questions: Anticipate questions related to your experience with virtual teams and your approach to client relationship management. Be ready to discuss how you would develop a roadmap for clients and ensure an outstanding customer experience.
How to prepare for a job interview at ServiceNow
✨Understand the Role
Make sure you have a clear understanding of the Client Director role and its responsibilities. Familiarise yourself with ServiceNow's products and how they can benefit clients in the pharmaceutical sector.
✨Showcase Your Experience
Prepare to discuss your previous experience in client management and how it aligns with the requirements of this role. Highlight specific examples where you've successfully managed executive relationships and achieved sales targets.
✨Demonstrate AI Knowledge
Since the role involves leveraging AI in work processes, be ready to discuss your experience with AI-powered tools and how you've integrated them into decision-making or problem-solving in past roles.
✨Build Rapport
During the interview, focus on building rapport with the interviewers. Show your ability to connect with people at all levels, from project teams to CxOs, as this is crucial for a Client Director.
