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- Tasks: Lead strategic partnerships with clients and drive value for ServiceNow.
- Company: Join ServiceNow, a global leader in AI-enhanced technology transforming how businesses operate.
- Benefits: Enjoy flexible work options and a culture of trust and inclusivity.
- Why this job: Be part of a mission to revolutionise business transformation with cutting-edge AI solutions.
- Qualifications: 10+ years in client management and 5+ years as a Client Director required.
- Other info: ServiceNow is an equal opportunity employer committed to inclusivity.
The predicted salary is between 43200 - 72000 £ per year.
Region: EMEA - Europe, Middle East and Africa
Work Persona: Flexible
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is on a mission to be the Gen AI platform for Business Transformation. The growth of ServiceNow shows that Enterprise customers buy into this strategy. The largest businesses on the planet are putting the Now platform to work to drive top line growth and to radically reduce their cost base. ServiceNow needs people with the industry and client experience to accelerate the value for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need people who can drive the complex ecosystem across our customer and partners to convert on the opportunity. Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest customers you will be accountable for driving value to the client and the growth of ServiceNow.
What you get to do in this role:
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.
Qualifications
- Experience in building a deep understanding of a customer business challenges and opportunities, positioning transformational capability to address these and working with a complex ecosystem to execute on the opportunity. You will have examples of executing on very ambitious projects that deliver significant value to the client and your organisation.
- Experience in bringing new technology to market and a strong perspective on how AI and Agentic AI will transform the world of work and customer experience (include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function and industry).
- 10+ years of experience in client management, aligning account strategies to revenue opportunities.
- 5+ years of experience as a Client Director or in an equivalent role, with a focus on transformational sales and executive-level relationship management.
- Prior sales experience in one or more of the following areas: Finance, HR, Customer Service, Supply Chain, IT Service Management, Security Operations, or IT Operations Management.
- Experience leading a virtual or matrixed team.
Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Client Director - Oil & Gas employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
globaltalentss@servicenow.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director - Oil & Gas
✨Tip Number 1
Familiarise yourself with the latest trends in AI and how they impact the oil and gas sector. Being able to discuss these insights during networking or interviews will demonstrate your industry knowledge and show that you're proactive about understanding the challenges and opportunities faced by clients.
✨Tip Number 2
Build a strong network within the oil and gas industry, especially with professionals who have experience in client management and transformational sales. Attend industry events, webinars, or join relevant online forums to connect with potential colleagues and mentors who can provide valuable insights and referrals.
✨Tip Number 3
Prepare to showcase your experience in leading complex projects and managing virtual teams. Be ready to share specific examples of how you've driven value for clients in previous roles, as this will be crucial in demonstrating your capability to handle the responsibilities of a Client Director.
✨Tip Number 4
Research ServiceNow's existing partnerships and client success stories in the oil and gas sector. Understanding their approach and the solutions they've provided will help you articulate how you can contribute to their mission and align with their strategic goals during discussions.
We think you need these skills to ace Client Director - Oil & Gas
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Client Director position. Tailor your application to highlight relevant experience in client management and transformational sales.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 10+ years of experience in client management and any specific achievements that demonstrate your ability to drive value for clients. Use quantifiable results where possible.
Showcase Industry Knowledge: Demonstrate your understanding of the Oil & Gas sector and how AI can transform customer experiences within this industry. Mention any relevant projects or technologies you've worked with that align with ServiceNow's mission.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job description. Address how you can contribute to ServiceNow's goals and the specific challenges faced by their clients in the Oil & Gas sector.
How to prepare for a job interview at ServiceNow
✨Understand the Company and Its Mission
Before your interview, take the time to research ServiceNow's mission and values. Understand how they aim to transform business through AI technology and be prepared to discuss how your experience aligns with their goals.
✨Showcase Your Client Management Experience
Be ready to provide specific examples of your past client management roles, particularly in transformational sales. Highlight your ability to build relationships at all levels, especially with CxOs, as this is crucial for the Client Director role.
✨Demonstrate Your Knowledge of AI and Technology
Since the role involves working with AI-enhanced solutions, be prepared to discuss your understanding of AI's impact on business transformation. Share any relevant experiences where you've successfully integrated new technologies into client strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to navigate complex ecosystems. Think of situations where you led teams or projects that delivered significant value, and be ready to explain your approach.
