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For Companies At a Glance
- Tasks: Lead client relationships and drive business growth with top accounts.
- Company: Join ServiceNow, a global leader in AI-enhanced technology transforming how organisations work.
- Benefits: Enjoy flexible work options and a culture of trust and inclusivity.
- Why this job: Be part of a mission to make the world work better while developing strategic partnerships.
- Qualifications: 10+ years in client management with experience in AI integration and executive-level relationships.
- Other info: Travel up to 50% may be required; we value diversity and accessibility in our hiring process.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
- Oversee growth of global accounts, including development and deployment of worldwide resources.
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of experience in client management, aligning account strategies to revenue opportunities.
- 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations).
- Experience exceeding sales targets.
- Experience leading a virtual or matrixed team.
- Understanding of broad, macro-level business IT needs for a prospective client.
- Travel up to 50% (depending on geography/region).
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Client Director Insurance employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
globaltalentss@servicenow.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director Insurance
✨Tip Number 1
Familiarise yourself with ServiceNow's AI-enhanced technology and how it integrates into various business processes. Understanding the specific tools and solutions they offer will help you speak confidently about how you can leverage these technologies for client success.
✨Tip Number 2
Network with current or former employees of ServiceNow to gain insights into the company culture and expectations for the Client Director role. This can provide you with valuable information that can set you apart during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing large accounts and leading virtual teams. Be ready to share specific examples of how you've successfully built relationships at the executive level and achieved financial targets in previous roles.
✨Tip Number 4
Stay updated on industry trends related to IT Service Management and AI integration. Being knowledgeable about the latest developments will not only impress your interviewers but also demonstrate your commitment to driving innovation for clients.
We think you need these skills to ace Client Director Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and sales, particularly in IT Service Management or similar fields. Emphasise your achievements in exceeding sales targets and managing executive-level relationships.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of how AI can enhance work processes. Share specific examples of how you've integrated AI into your previous roles to solve problems or improve decision-making.
Showcase Leadership Skills: Highlight your experience leading virtual teams and managing multi-million-dollar sales solutions. Provide examples of how you've built trust and relationships at various levels within an organisation.
Research ServiceNow: Familiarise yourself with ServiceNow's products and services. Understanding their intelligent cloud-based platform will help you articulate how you can contribute to their mission of making the world work better for everyone.
How to prepare for a job interview at ServiceNow
✨Understand the Company Culture
Before your interview, take some time to research ServiceNow's company culture and values. Understanding their mission to make the world work better for everyone will help you align your answers with their goals and demonstrate that you're a good fit.
✨Showcase Your AI Integration Experience
Given the emphasis on leveraging AI in this role, be prepared to discuss specific examples of how you've integrated AI into work processes or decision-making in your previous roles. Highlight any tools or strategies you've used to enhance client relationships through technology.
✨Prepare for Executive-Level Discussions
As a Client Director, you'll need to manage relationships at the CxO level. Practice articulating your experience in building trust and rapport with senior executives, and be ready to discuss how you've successfully navigated complex organisational structures in past roles.
✨Demonstrate Your Sales Success
Be ready to share quantifiable achievements from your previous sales experiences, especially those related to multi-million-dollar solutions. Discuss how you exceeded sales targets and the strategies you employed to drive revenue growth within your accounts.
