Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and drive business growth with top-tier accounts.
- Company: Join ServiceNow, a global leader in AI-enhanced technology.
- Benefits: Flexible work options, competitive salary, and inclusive culture.
- Why this job: Make a real impact by transforming how businesses operate with innovative solutions.
- Qualifications: 10+ years in client management and experience with AI integration.
- Other info: Opportunity for travel and dynamic career growth in a supportive environment.
The predicted salary is between 43200 - 72000 ÂŁ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What You Get To Do In This Role
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
- Oversee growth of global accounts, including development and deployment of worldwide resources.
- Build trust and deep multi‑tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of experience in client management, aligning account strategies to revenue opportunities.
- 5+ years of experience as a Client Director or equivalent role with validated multi‑million‑dollar sales solutions experience and Executive‑level relationship management.
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations).
- Experience exceeding sales targets.
- Experience leading a virtual or matrixed team.
- Understanding of broad, macro‑level business IT needs for a prospective client.
- Travel up to 50% (depending on geography/region).
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Client Director - Financial Services employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director - Financial Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Client Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their AI solutions and how they impact client relationships. This will help you showcase your expertise and align your experience with their needs.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've successfully managed client relationships and driven revenue growth in previous roles. Tailor your stories to highlight your experience in IT Service Management and executive-level interactions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making the world work better for everyone.
We think you need these skills to ace Client Director - Financial Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Director role. Highlight your experience in client management and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your AI Experience: Since this role involves integrating AI into work processes, don’t forget to mention any specific projects or tools you've used. We’re keen to see how you’ve leveraged AI to drive results in your previous roles.
Demonstrate Leadership Skills: As a Client Director, you'll be leading virtual teams. Share examples of how you've successfully managed teams in the past, especially in a remote setting. We love to see strong leadership in action!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining our journey!
How to prepare for a job interview at ServiceNow
✨Know Your Client Management Inside Out
Make sure you can talk confidently about your experience in client management. Brush up on specific examples where you've aligned account strategies to revenue opportunities, especially in the financial services sector. This will show that you understand the nuances of managing large accounts.
✨Showcase Your AI Integration Skills
Since the role involves leveraging AI in work processes, be prepared to discuss how you've used AI-powered tools or automated workflows in past roles. Bring concrete examples of how these technologies have improved decision-making or problem-solving in your previous positions.
✨Build a Relationship Strategy
Think about how you would build trust and relationships with clients at all levels, from project teams to CxOs. Prepare a strategy that outlines how you would approach relationship management and ensure an outstanding customer experience.
✨Prepare for Financial Targets Discussion
Understand the financial targets associated with the role, such as licenses, renewals, and professional services. Be ready to discuss how you've exceeded sales targets in the past and what strategies you would implement to achieve similar results in this position.
