Advisory Presales Solution Consultant

Advisory Presales Solution Consultant at ServiceNow. About the role ServiceNow is on the lookout for a seasoned professional to join the UKI team as a technical lead for the AI Control Tower initiative. This role emphasizes the importance of AI discovery and observability, enabling enterprise clients to effectively manage the risks and governance associated with their AI implementations. The successful candidate will play a pivotal role in guiding organizations through the complexities of AI deployment, ensuring compliance and strategic alignment with business objectives.

Key facts

• Location: Staines, GB
• Engagement: Full-time
• Team: UKI

What you'll do

• Spearhead the technical and strategic initiatives for AI Control Tower projects, focusing on use cases related to AI discovery and observability.
• Collaborate closely with account teams to oversee the entire sales process, from initial qualification to project scoping.
• Facilitate workshops, deliver product demonstrations, and create proof of concepts that address customer needs surrounding risk and governance.
• Convert intricate regulatory and technical specifications into compelling business value propositions for executive-level stakeholders.
• Prepare comprehensive functional and technical responses for Requests for Proposals (RFPs) and Requests for Information (RFIs).
• Stay abreast of the shifting AI regulatory landscape, including legislation like the EU AI Act, to provide informed compliance advice to clients.
• Offer insights and feedback to engineering and product management teams to help shape the future direction of the platform.
• Build and maintain trusted advisor relationships with Chief Information Security Officers (CISOs), Chief AI Officers, and leaders in risk management.

Requirements

• A minimum of 6 years of experience in sales engineering, solutions consulting, or pre-sales roles, ideally within the SaaS or enterprise software sectors.
• Demonstrated expertise in AI transformation or governance, including management of the AI lifecycle and risk mitigation strategies.
• Exceptional communication skills, capable of engaging both technical architects and senior business executives effectively.
• Strong presentation abilities and adept at managing stakeholder relationships.
• Proven capacity to thrive in a dynamic environment with evolving regulatory frameworks.

Nice to have

• Familiarity with Governance, Risk, and Compliance (GRC), Integrated Risk Management (IRM), or Security Operations (SecOps) tools.
• Understanding of privacy regulations such as GDPR or frameworks for business continuity management.
• Knowledge of AI regulatory standards, including NIST AI Risk Management Framework, ISO 42001, or the EU AI Act.
• A university degree or relevant qualification in AI or AI transformation.
• Experience in managing broader risk portfolios, encompassing Environmental, Social, and Governance (ESG) factors, Third-Party Risk Management (TPRM), or operational resilience strategies.

Skills & tools

• Proficiency in AI Discovery
• Expertise in AI Observability
• Knowledge of AI Governance
• Understanding of Enterprise Risk Management
• Skills in Pre-sales Strategy
• Technical Solutioning capabilities

Practical notes

• Employment is contingent upon securing any necessary U.S. Government export licenses if the position requires access to restricted technical data.
• ServiceNow is committed to being an equal opportunity employer.

In this role at ServiceNow, you will have the unique opportunity to influence how organizations approach AI governance and risk management. Your expertise will not only help clients navigate the complexities of AI but also position them for success in an increasingly regulated environment.