At a Glance
- Tasks: Engage with executives to identify solutions and lead architecture design for strategic customers.
- Company: Join ServiceNow, a leader in AI-driven business transformation.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a strong emphasis on personal development and career advancement.
- Why this job: Be at the forefront of AI innovation and help shape the future of work.
- Qualifications: 8+ years in strategic architecture roles, with a focus on manufacturing and retail.
The predicted salary is between 63000 - 77000 £ per year.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
She cried tears of joy.
That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.
Today, Service Now is the AI control tower for business reinvention.
Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.
And we're just getting started.
Join us to put AI to work for people.
Service Now is seeking Enterprise Architects to join our UK&I Team.
The Enterprise Architecture Team is part of our pre-sales solution consulting organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions.
Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.
We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need.
We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.
While collaborating with customers, partners, and the wider Service Now sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level.
The Enterprise Architect will articulate the advantage of Service Now being built on a single cloud platform consisting of a single user interface, one code base and one data model.
The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.
What you get to do in this role
- Engage with customer executives in the Enterprise Industry team which comprises manufacturing, retail, travel and service companies.
- Identify pain points and opportunities to deliver value and then translate them into solutions from Service Now
- Work in a fast moving and dynamic sales environment with a range of customer, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
- Lead architecture and design engagements to demonstrate how Service Now meets the needs of strategic customers, including Customer Experience, AI Governance, Autonomous, IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
- Understand the business and digital strategy of the customer and articulate how Service Now can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
- Understand the detail behind the Service Now and platform of platforms architecture and communicate it at various levels
- Work with architecture development methods, modelling approaches and architecture patterns for integration
- Influence and impact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
- Provide thought leadership and collaborate with internal Service Now business units
- Identify, lead and contribute to the creation of best practices, white papers, workshops, etc
To be successful in this role you have
- Deep experience (8+ years) of working in Manufacturing, Consumer Goods, Retail or Service Industries in a strategic and consultative architecture presales role.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Familiarity of the Service Now platform and associated software products and their capability to meet functional requirements
- Familiarity with enterprise systems architecture (ERP, MES, WMS, POS, digital commerce platforms)
- Knowledge of major ERP and enterprise software vendors in manufacturing and retail (SAP, Oracle, Net Suite, Shopify, etc.)
- Knowledge and experience of manufacturing and retail frameworks such as APICS, SCOR, BIAN, and industry-specific standards
- Deep understanding of trends like: Supply chain digitalization, inventory optimization, omnichannel retail, lean manufacturing, Industry 4.0, predictive analytics, and demand-driven planning
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
- Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
- An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
- Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
- 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
- A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
- Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
- Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
- Understanding of the business/financial model of manufacturing and retail organizations
- Understanding of supply chain economics and retail business models
- Understanding of regulations in manufacturing and retail (data privacy, environmental compliance, import/export)
- Practical experience with vendors in the Manufacturing and Retail software space
- Practical experience with ISV and software vendors relevant to the industry and customer.
- Excellent understanding of the architectural principles for cloud-based platforms that include Saa S, Paa S, multi-tenancy, and automation
- Experience and understanding of multiple technical domains - application, data, Dev Ops, AI/ML, integration, big data, mobility, analytics, etc.
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- Experience presenting architecture concepts, designs, and goals to technology leaders and partners
- Work Personas
We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location.
Learn more here (https://careers. servicenow. com/life-at-servicenow#workpersonas) .
To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.
Equal Opportunity Employer
Service Now is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow. com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.
Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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Principal Presales Enterprise Architect employer: ServiceNow, Inc.
ServiceNow is an exceptional employer that fosters an AI-native culture, empowering employees to engage in meaningful work while driving innovation. With a strong focus on employee growth, collaborative work environments, and the opportunity to influence major industry players, ServiceNow offers a dynamic workplace where your contributions can lead to significant impact. Located in the UK, our team thrives on flexibility and trust, ensuring that every member can excel in their role while enjoying a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Presales Enterprise Architect
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at ServiceNow, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to ServiceNow, Inc..
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like ServiceNow, Inc..
✨Explore Job Boards Specifically for Tech Roles
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We think you need these skills to ace Principal Presales Enterprise Architect
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at ServiceNow, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at ServiceNow, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at ServiceNow, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If ServiceNow, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
