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For Companies At a Glance
- Tasks: Lead a team to build strong customer relationships and drive AI adoption.
- Company: Join Moveworks, a leader in AI-driven customer success.
- Benefits: Enjoy flexible work options, competitive salary, and growth opportunities.
- Other info: Dynamic role with a focus on innovation and strategic partnerships.
- Why this job: Make a real impact by guiding customers through their AI journey.
- Qualifications: 7+ years in customer success with proven leadership experience.
The predicted salary is between 70000 - 90000 £ per year.
As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. You will influence the strategic direction for your team's customer engagements, coach CSMs to be trusted AI advisors, and own retention outcomes across a growing book of enterprise business. This is a role for a leader who understands how to guide and bring high‑value customer outcomes to life — and how to build the team to do it at scale.
What you'll do
- Lead and develop your team
- Own retention and growth outcomes
- Drive strategic value and C‑level partnerships
- Build process and scale what works
What we’re looking for
- 7+ years in Customer Success, Account Management, or a related customer‑facing role in B2B SaaS — with meaningful time spent at the enterprise or strategic tier.
- 2+ years directly managing a team of CSMs; ideally a smaller team of senior ICs rather than a large team of early‑career CSMs.
- Hands‑on ownership of accounts at $1M+ in ARR.
- Proven experience managing through a genuine customer crisis.
- Demonstrated ability to build and sustain executive relationships at the C‑suite and VP level.
- Experience influencing cross‑functionally at a senior level.
- Experience developing value narratives and business cases that articulate ROI.
- A bias for action, a passion for operational excellence, and a genuine commitment to customer outcomes.
How you Operate
- High agency: you take ownership, remove blockers independently, and find creative solutions.
- Everything with urgency: you operate with a bias toward speed and make decisions decisively.
- Resourceful and resilient: you’ve been through difficult moments with customers or teams.
- Candid and direct: you set clear expectations and follow up relentlessly.
- Comfortable with ambiguity: you can lead a team through uncertainty and change.
- Self‑sufficient: you don’t need a fully built infrastructure to start delivering.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact globaltalentss@servicenow.com for assistance.
Manager, Customer Success Management - Moveworks employer: ServiceNow, Inc.
Contact Detail:
ServiceNow, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success Management - Moveworks
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they position themselves in the market. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Manager, Customer Success Management - Moveworks
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've built strong relationships and driven value for customers in your previous roles. We want to see that you genuinely care about helping customers succeed!
Be Specific About Your Experience: Don’t just list your responsibilities; dive into the details! Talk about your hands-on experience managing high-value accounts and navigating complex situations. We love hearing about real challenges you've faced and how you tackled them — it shows us you're ready for the role.
Tailor Your Application: Make sure your application speaks directly to the job description. Highlight your relevant skills and experiences that align with what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team at Moveworks.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy — just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at ServiceNow, Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Be ready to discuss how you've influenced these outcomes in your previous roles, as this will show your understanding of the importance of customer success in driving business value.
✨Showcase Your Leadership Style
Prepare to talk about your approach to leading and mentoring a team. Think of specific examples where you’ve set high-performance standards or navigated difficult conversations. This will demonstrate your capability to build a culture of trust and accountability, which is crucial for the role.
✨Demonstrate Your Relationship-Building Skills
Be ready to share stories about how you've built executive relationships at the C-suite level. Highlight instances where you acted as a trusted advisor and how you maintained those relationships over time. This will illustrate your ability to connect with high-level stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions about handling customer crises or navigating complex situations. Prepare specific examples that showcase your resourcefulness and resilience. Discuss what you learned from these experiences, as this will reflect your ability to lead through ambiguity and change.