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For Companies At a Glance
- Tasks: Drive product value and build trusted relationships with customers to enhance their experience.
- Company: Join ServiceNow, a global leader in AI-enhanced technology transforming how we work.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on inclusivity and career development.
- Why this job: Make a real impact by helping customers achieve transformational goals with innovative solutions.
- Qualifications: 5+ years in account management or sales, strong problem-solving skills, and a Bachelor's degree.
The predicted salary is between 60000 - 80000 £ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
- You partner with our initial customers to drive product value.
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
- You will evolve and iterate on our customer onboarding strategy.
- You work with internal teams and customers to drive adoption, engagement and growth.
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
To be successful in this role you have:
- You have 5+ years of account management, implementation, or sales experience in software/SaaS.
- You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
- You have experience supporting deployments with large enterprise customers.
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
- You are diplomatic, have tact and you are poised under pressure.
- You possess a voracious appetite to learn and grow.
- You have completed a Bachelor's degree.
- You are willing to travel 10-25% of the time.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Senior Customer Success Manager - Moveworks in London employer: ServiceNow, Inc.
Contact Detail:
ServiceNow, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Moveworks in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want to see you shine as the voice of the customer, so be ready to discuss how you can drive product value and improve customer experience.
✨Tip Number 3
Practice your storytelling skills! We love hearing about your past experiences, especially how you've built strong relationships with clients and tackled challenges. Make sure you have some solid examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to learn and grow with us.
We think you need these skills to ace Senior Customer Success Manager - Moveworks in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in account management and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who are process-focused and always looking for smarter ways to achieve goals, so let that shine through!
Demonstrate Your Relationship-Building Abilities: Since this role involves working closely with executive sponsors and cross-functional teams, share instances where you've built strong relationships. We’re all about collaboration, so show us how you can connect with others effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at ServiceNow, Inc.
✨Know Your Product Inside Out
Before the interview, make sure you understand Moveworks' offerings and how they integrate with ServiceNow's platform. Familiarise yourself with their AI-enhanced technology and think about how you can drive product value for customers.
✨Build Your Customer Success Stories
Prepare specific examples from your past experience where you've successfully managed customer relationships or driven adoption. Highlight how you’ve acted as a trusted advisor and helped clients achieve their goals, especially in a SaaS environment.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Think of scenarios where you identified issues and implemented solutions that improved customer experience or streamlined processes. This will demonstrate your process-focused mindset.
✨Engage with the Interviewers
During the interview, ask insightful questions about the company's culture, customer onboarding strategies, and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.