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- Tasks: Lead a team to build strong customer relationships and drive AI adoption.
- Company: Moveworks, a leader in AI-driven customer success solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a fast-paced company with opportunities for innovation and collaboration.
- Why this job: Make a real impact by guiding teams to deliver exceptional customer outcomes.
- Qualifications: Experience in customer success management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. You will influence the strategic direction for your team's customer engagements, coach CSMs to be trusted AI advisors, and own retention outcomes across a growing book of enterprise business. This is a role for a leader who understands how to guide and bring high‑value customer outcomes to life — and how to build the team to do it at scale.
What you'll do
- Lead and develop your team
- Lead, mentor, and grow a focused team of Strategic CSMs — setting a high‑performance bar from day one, running disciplined 1:1s, and building a culture of trust, accountability, and urgency
- Have hard performance conversations early and often; don’t let issues linger — your team and your customers can’t afford it
- Coach CSMs to become trusted AI advisors and executive‑level relationship owners who move fast and communicate with precision
- Rally your team through ambiguity and change; be the steady hand and the honest voice when things shift
- Own retention and growth outcomes
- Own team‑level GRR and NRR outcomes with a proactive lens on risk and expansion across a concentrated, high‑stakes portfolio
- Establish rigorous portfolio risk management — leveraging health signals, usage data, and relationship intelligence to surface and act on at‑risk accounts before they become problems
- Serve as the executive escalation point for your most critical accounts; mobilize cross‑functional resources with speed and clear ownership
- Maintain an acute awareness of the full portfolio at all times — nothing in your book should surprise you
- Drive strategic value and C‑level partnerships
- Build and protect executive relationships at your customers with intensity — these accounts operate at C‑suite and VP levels and require sustained, deliberate relationship investment
- Guide your team in developing compelling value narratives that connect Moveworks investments to measurable enterprise outcomes and strategic AI roadmaps
- Position yourself and your team as the definitive AI adoption partners for your portfolio — customers should see Moveworks as indispensable
- Maintain field presence; show up, be visible, and bring your team with you
- Build process and scale what works
- Build the operating rhythm for the team: cadences, escalation frameworks, QBR standards
Manager, Customer Success Management - Moveworks in London employer: ServiceNow, Inc.
Contact Detail:
ServiceNow, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success Management - Moveworks in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Moveworks' mission and values so you can show how you fit in. Practice common interview questions and think about how your experience aligns with the role of Manager, Customer Success Management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the team at Moveworks.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you’re serious about joining the Moveworks family and making an impact in Customer Success.
We think you need these skills to ace Manager, Customer Success Management - Moveworks in London
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've led teams in the past, especially in customer success roles. We want to know how you inspire and motivate others!
Highlight Customer Relationships: Make sure to emphasise your experience in building strong customer relationships. We’re looking for someone who can connect with C-suite executives, so share any relevant stories that showcase your ability to engage at that level.
Be Data-Driven: We love a good data story! In your application, mention how you've used metrics to drive customer success outcomes. Whether it’s retention rates or growth metrics, show us how you’ve made an impact through data.
Tailor Your Application: Don’t just send a generic application our way. Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Manager, Customer Success role. We appreciate when candidates take the time to connect their background to what we do at Moveworks!
How to prepare for a job interview at ServiceNow, Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like GRR and NRR. Be ready to discuss how you've used these metrics in past roles to drive retention and growth. This shows you understand the importance of measurable outcomes in customer success.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership style, especially in mentoring and developing teams. Think about specific instances where you had tough conversations or guided your team through change. This will highlight your ability to lead a high-performance team effectively.
✨Build a Value Narrative
Craft a compelling story about how you've connected customer needs to business outcomes in previous roles. Be ready to explain how you can position Moveworks as an indispensable partner for clients, focusing on the strategic value of AI adoption.
✨Show Up with Confidence
During the interview, maintain a strong presence. Engage with your interviewers by asking insightful questions about their challenges and goals. This not only demonstrates your interest but also positions you as someone who can build executive relationships at the C-suite level.