Disaster Restoration Project Manager

ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbours restore their homes to pre-loss conditions. Our company is locally owned and employs team members who are in the very communities we serve. We’re committed to helping make our neighbourhoods whole again after the worst happens.

Competitive benefits and wages that include: Paid Time Off, Medical/Dental Benefits, Flexible Schedules, 401K Plan, Uniforms and Training provided.

Position Overview

When you’re part of our team, you’re joining a group of professionals who do more than rebuild -- they restore. This is a hands-on role requiring a front-line leader to take responsibility for the company’s efforts to support customers after disaster strikes their homes and businesses. The Lead Tech/Project Manager inspects new projects, determines, and communicates the planned course of action to the team, monitors the project and adjusts actions to keep the project moving forward while maintaining required standards. If you are passionate about turning uncertainty into reassurance and anxiety into hope, we have the perfect opportunity for you.

Job Responsibilities

• Completes assigned jobs according to company processes and standards, maintains quality control, supervises technician(s) assigned to job.
• Completes sketch and scope sheet for estimate, complete drying records using mobile software; delivers complete and accurate scope and sketch, dry logs and photo documentation and customer contract to estimator/coordinator inside team members.
• Interfaces with insurance adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss when needed.
• Multi-tasks to manage work orders, ensure appropriate equipment and supplies are loaded on truck needed for job, prioritises activities to meet deadlines.
• May train new technicians or key operational and sales team members.

Job Requirements

• Experience in leading, training, or managing others in prior role.
• Role model our customer service expectations with homeowners, adjusters, vendors etc.
• Valid Drivers’ License and satisfactory driving record.

Physical Demands and Working Conditions

Incumbent must be prepared to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Must be able to wear respirator and safety gear when job conditions warrant.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $15.00 - $20.00 per hour.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.