Contents Technician in Old Forge

About Us ServiceMaster Restoration Services is a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind with integrity, expertise, and care. Our mission is to provide exceptional restoration services that repair, renew, and enhance the spaces our clients cherish. We are committed to excellence, a customer-first approach, teamwork, innovation, and continuous learning to stay ahead in the fast-paced restoration industry. With locations across the nation, we invite you to join a dedicated team that prioritizes integrity and service to the community.

Position Summary

The Contents Technician directly assists our customers with inventory and disposal of damaged contents, processing, packing, and cleaning of personal contents affected by fire damage, water damage, or mold. The role requires strong communication, attention to detail, and the ability to effectively utilize technology to document and submit project files and paperwork, including time and crew sheets.

Responsibilities

• Assist in packing and loading household or office items onto trucks.
• Ensure that all items are properly secured and protected during transport.
• Unload items at the destination and assist in unpacking and setting up.
• Clean and deodorize contents affected by a loss.
• Assess and catalog non-restorable contents with proper approvals from Adjusters.
• Ensure contents have been processed correctly by completing visual inspections and signing off.
• Monitor the safeguard of inventory within the company’s possession.
• Maintain a clean, neat, and organized work area and jobsite.
• Ensure the Fireline is safe, neat, and organized.
• Handle customers’ contents in accordance with the job scope and customer requests.
• Report broken or damaged goods to management and complete required documentation.
• Follow industry best practices and safeguards during content handling.
• Communicate effectively with team members and customers.
• Adhere to safety guidelines and regulations.
• Other duties as assigned or apparent.

Skills/Qualifications

Required

• Must be physically able to perform pack out/cleaning tasks and lift heavy objects as required.
• Ability to follow detailed instructions and maintain quality control standards.
• Ability to work efficiently both independently and as part of a team.
• Must possess a valid driver’s license and maintain a satisfactory driving record.
• Strong verbal and written communication skills.

Preferred

• Previous experience in restoration or a related field is preferred.
• Excellent problem-solving abilities with a customer-focused approach.
• Strong problem-solving/decision-making capabilities.
• Fluent in industry standards and protocols.
• Bilingual in English and Spanish is a plus.
• Organizational skills and analytical thinking.

Work Environment

This is an in-field position that requires frequent travel to and from active job sites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; PPE will be provided. Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

Physical Demands

This position typically requires standing or walking for extended periods and may involve heavy manual labor. You may need to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often.

Benefits

We offer a comprehensive benefits package designed to support your well-being and financial security, including:

• 401(k) Plan: Company matching contributions to help you save for the future.
• Health Insurance: Quality medical coverage for you and your family.
• Health Savings Account (HSA): Tax-advantaged savings for medical expenses with high-deductible plan.
• Dental Insurance: Preventive and restorative dental care.
• Vision Insurance: Coverage for routine eye exams and eyewear.
• Short-Term and Long-Term Disability: Income protection options.
• Hospital Insurance: Coverage for hospital stays and related costs.
• Life Insurance: Company-sponsored life insurance with additional options available.

We also prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave.

ADA

ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Disclaimer

The information in this description is intended to illustrate the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement and is subject to change by the company as the needs of the business and requirements of the job change.

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. We do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

ServiceMaster is proud to be an Equal Opportunity Employer.