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- Tasks: Lead restoration jobs, ensuring quality and safety while supervising technicians.
- Company: Join ServiceMaster, a leader in essential services with a passion for customer care.
- Benefits: Enjoy competitive pay, a supportive culture, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic environment.
- Qualifications: High school diploma, valid driver's license, and strong communication skills required.
- Other info: Experience in disaster restoration or construction is a plus; training provided.
The predicted salary is between 36000 - 60000 £ per year.
Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.
Job Responsibilities
- Knowledge of disaster restoration industry
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
- Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
- Completes sketch and scope sheet for estimate, complete drying records using mobile software
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Resolves issues with customers communicates customer issues, daily job activities with key company staff
- Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- Ensure safety standards are being followed during all active jobs
Job Requirements
- High school graduate or equivalent
- Valid driver's license and satisfactory driving record
- Good verbal and written communication skills
- Role models customer service expectations with home owners, adjusters, vendors etc.
- Knowledge of disaster restoration or construction industry
- Proficient with using mobile software to enter data
- Experience with using Xactimate is preferred but not required
- Must be able to prioritize activities and meet deadlines
- Experience in training and managing others
- Strong problem-solving skills
- Communicates customer issues, job activities with key company staff
- Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician
Physical Demands and Working Conditions
- Incumbent must be prepared to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Lead Tech / Crew Chief employer: ServiceMaster of South Shore Inc
Contact Detail:
ServiceMaster of South Shore Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Tech / Crew Chief
✨Tip Number 1
Familiarise yourself with the disaster restoration industry. Understanding the key processes and terminology will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams or training new staff. This is crucial for a Lead Tech / Crew Chief position, so be ready to provide examples.
✨Tip Number 3
Prepare to discuss how you handle customer interactions. Since this role involves explaining processes to customers, having a few anecdotes about successful customer service experiences can set you apart.
✨Tip Number 4
Brush up on your problem-solving skills. Be ready to share specific instances where you've resolved issues on the job, as this will highlight your ability to think on your feet in challenging situations.
We think you need these skills to ace Lead Tech / Crew Chief
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the disaster restoration or construction industry. Emphasise any supervisory roles and your ability to manage teams effectively.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about the role of Lead Tech / Crew Chief. Mention specific experiences that demonstrate your problem-solving skills and customer service orientation.
Showcase Relevant Skills: Clearly outline your technical skills, especially your proficiency with mobile software and any experience with Xactimate. Highlight your communication skills and ability to interface with customers and adjusters.
Prepare for Questions: Anticipate questions related to safety standards and quality control in restoration jobs. Be ready to discuss how you would handle various scenarios on the job site, showcasing your leadership and decision-making abilities.
How to prepare for a job interview at ServiceMaster of South Shore Inc
✨Show Your Knowledge of the Industry
Make sure to brush up on your knowledge of the disaster restoration industry. Be prepared to discuss relevant experiences and how they relate to the role, as this will demonstrate your understanding and commitment to the field.
✨Demonstrate Strong Communication Skills
Since the role involves explaining processes to customers and interfacing with adjusters, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex information to clients or team members.
✨Highlight Your Leadership Experience
As a Lead Tech or Crew Chief, you'll be supervising technicians. Share specific instances where you've led a team, resolved conflicts, or trained new staff. This will showcase your ability to manage and motivate others effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various job-related challenges. Think of examples where you've successfully solved problems in high-pressure situations, especially in restoration or construction contexts, to illustrate your critical thinking skills.
